Administrative Assistant – FULL TIME
Starting from £13.15 per hour + bonus potential
THE OPPORTUNITY
We are looking for a highly organised and proactive Administrative Assistant to support the day-to-day operations of our CoVault & LockUp business.
This is a varied and fast-paced role where you'll work closely with the Covault & LockUp Manager while providing administrative support to the wider team. You'll play a key part in ensuring our sites operate efficiently, our customers receive an excellent service, and our administrative processes run smoothly.
If you're someone who enjoys organisation, thrives on attention to detail, and takes pride in delivering exceptional customer service, we'd love to hear from you.
KEY RESPONSIBILITIES
· Responsible for the timely Invoicing of all tenants in line with the company payment schedule
· Act as the first point of contact for incoming calls, emails, enquiries, and customer queries, providing a professional and timely response or referring them to the appropriate sales team member where necessary.
· Maintain accurate records of property availability across the Covault & LockUp estate.
· Manage any customer relations issues, ensuring any complaints are handled quickly and effectively, to ensure there is no negative impact to the brand/business.
· Manage tenant debt across the portfolio in line with company processes and procedures.
· Manage business rates administration, ensuring tenants are correctly allocated to each location and records are updated following move-ins and move-outs.
· Coordinate and administer rent reviews across the portfolio.
· Reconcile daily bank transactions and process ad hoc payments.
· Prepare new licence agreements and maintain accurate, compliant records of all tenancy documentation.
· Process customer refunds and manage security deposit records.
· Track estate maintenance and development issues, ensuring actions are followed through and providing weekly progress updates to management.
· Provide general administrative support to the CoVault & LockUp team as required.
· Identify and implement improvements to customer processes and communications, building positive customer relationships and enhancing operational efficiency.
ABOUT YOU
- Excellent organisational and time management skills.
- A proactive approach with the ability to work independently and use your own initiative.
- Outstanding attention to detail and accuracy.
- Strong verbal and written communication skills.
- Excellent customer service skills with empathy and professionalism.
- The ability to prioritise competing workloads in a fast-paced environment.
- A flexible and adaptable approach to changing business needs.
- Confidence using Microsoft Office and other administrative systems.
- Strong problem-solving skills and a resourceful mindset.
- The ability to work collaboratively as part of a team while taking ownership of your responsibilities.
- While not essential, a full UK driving licence would be beneficial due to occasional travel between sites.
WORKING HOURS
Monday to Friday: 9:00am to 5:00pm
Occasional weekend working may be required
SALARY
Our Administrative Assistant can expect a basic wage starting at £13.15 per hour with potential to increase your salary annually. An annual bonus is also available based on the completion of agreed objectives
WHY WORK WITH US?
Having expanded our 3 brand portfolio extensively over the past 9 years, we are seeking enthusiastic new team members to aid this rapid growth period.
We offer excellent in-house training and support to all colleagues, with the strong potential of progression within the business. In addition, successful candidates will receive a fantastic monthly bonus opportunity whilst working as part of a friendly and enthusiastic team that is committed to delivering excellent customer service.
CoVault and LockUp working in conjunction with Storage Vault offers both business and domestic customers a range of office, studio and storage facilities on flexible terms.
Over the forthcoming years we have ambitious growth plans that will see the brands open multiple sites across the UK as we continuously strive to put our stamp on the self-storage and business hub industry. With further sites purchased for expansion of the LockUp brand, progression through the company is highly probable for the correct candidate.
Job Types: Permanent, Full-time
Pay: From £13.15 per hour
Benefits:
Experience:
- Customer service: 2 years (required)
- Administrative: 2 years (required)
Work Location: In person
