Overview
We are seeking a proactive and enthusiastic E-commerce & Marketing Coordinator to join our food production business based in Bourne End.
West London Bakeries is home to three premium food brands: Little Cake Co., Coco's Canapés and Mariella's. This is an exciting opportunity to play a key role in helping grow our online presence while delivering outstanding customer experiences.
This is not a traditional office administration role. You'll work directly with the Managing Director across a wide variety of projects including Shopify, digital marketing, customer service and product launches.
We're looking for someone who enjoys technology, embraces AI, loves getting things done and wants to make a genuine impact within a small business.
Responsibilities
- Manage and update products, collections and content across our Shopify websites
- Plan, create and schedule social media content across our brands, collaborating with content creators and other brand partners to deliver engaging campaigns
- Build and manage email marketing campaigns using Brevo (training provided where required)
- Respond to customer enquiries via email and telephone, delivering exceptional customer service
- Write engaging product descriptions, website content and marketing copy
- Assist with new product launches and website improvements
- Create marketing assets using Canva and AI tools
- Use AI tools to improve efficiency, generate ideas and support content creation
- Monitor website performance and suggest opportunities to improve customer experience and conversion
- Assist with marketing campaigns across Google, Meta and email
- Liaise with suppliers and support general business administration where required
- Help improve systems, processes and internal documentation
- Support the wider team with practical tasks during busy periods where needed
Skills
- Excellent written and verbal communication skills
- Outstanding organisational and time management skills
- Strong attention to detail
- Ability to manage multiple projects simultaneously
- Proactive, self-motivated and able to work independently
- Excellent customer service skills
- Strong copywriting ability
- Confident using Microsoft Office
- Comfortable learning new software and technology quickly
- Commercial awareness and a willingness to suggest improvements
Desirable (but not essential)
- Shopify
- Canva
- Email marketing platforms such as Brevo, Mailchimp or Klaviyo
- Social media management
- Basic understanding of SEO
- Google Analytics
- Photography or short-form video content creation
- Experience using AI tools professionally
AI is an Essential Part of This Role: We use AI extensively throughout our business to improve productivity, customer communications, marketing, research and content creation.
We're looking for someone who is excited by new technology and keen to use AI thoughtfully as part of their everyday work. Training can be provided, but openness to learning and embracing AI is essential.
What We're Looking For
The ideal candidate is someone who:
- Loves solving problems
- Takes ownership of their work
- Enjoys variety
- Learns quickly
- Wants to help grow a business rather than simply complete tasks
- Enjoys working as part of a small, friendly team where everyone's contribution matters
Hours and Pay
- £16–£18 per hour depending on experience
- Part-time (16–20 hours per week) for example 10am to 3pm
- Monday to Thursday working
Pay: £16.00-£18.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
