Deputy General Manager
Company: Distinctive Inns
Location: Nottingham
Job Type: Full-Time, Permanent
Contracted Hours: Guaranteed 45-Hour Weekly Contract + Hourly Paid Overtime
Base Salary: £14.21 – £15.21 per hour (£33,342.75 – £35,689.18 per annum)
Estimated Gratuities: +£0.95 per hour (~£2,223.00 per annum in tips)
Total Package Value: Up to £37,912.18 per annum
The Opportunity
Are you a passionate hospitality professional looking for guaranteed hours, hourly paid overtime, and clear pathways for career progression?
Distinctive Inns is a leading, independently owned pub company in the East Midlands. We are known for providing an uncompromised approach to delivering high-quality food and drink within stylish interiors, combining comfort and atmosphere with outstanding service.
We are seeking a talented senior hospitality manager to join our front of house team. We take pride in running smooth, modern operations backed by cutting-edge industry technology—from advanced reservation and rostering systems to modern procurement tools—ensuring every department works in harmony. If you thrive in a high-quality food environment and want a role where every single hour worked is paid, we want to hear from you.
Key Responsibilities
- Operational Excellence: Lead and oversee day-to-day front of house operations, ensuring consistently high standards of service, guest experience, and operational efficiency across every shift.
- Team Leadership: Lead, motivate, and develop the front of house team through effective communication, coaching, training, and performance management, ensuring the team is equipped to deliver exceptional service.
- Health & Safety Compliance: Maintain high standards of health, safety, cleanliness, and compliance, ensuring all required checks, procedures, and documentation are completed accurately using our digital compliance systems.
- Team Collaboration: Work closely with kitchen teams, senior management, and other departments to ensure efficient service delivery, strong communication, and a seamless guest experience during peak trading periods.
- Continuous Improvement: Participate in regular performance appraisals, training courses, and pay reviews, while identifying opportunities to improve operational standards, team performance, guest satisfaction, and profitability.
Requirements
- Experience: Proven track record working in a busy, high-volume hospitality, restaurant, or fresh-food pub environment, ideally within a supervisory or management position.
- Standards Focus: A passion for delivering exceptional guest experiences, maintaining high operational standards, and ensuring consistency across all areas of the business.
- Work Ethic: Punctual, reliable, and comfortable working standard hospitality shift patterns across weekdays, evenings, weekends, and busy trading periods.
- Communication: Excellent communication and leadership skills with a team-first mindset and the ability to confidently manage and support a diverse hospitality team.
What We Offer
- Guaranteed Hours & Paid Overtime: A guaranteed weekly contract with every extra hour paid—no unpaid salary overtime!
- Transparent Total Pay: Competitive hourly rates, supplemented by tips, ensuring you are rewarded fairly for every hour worked.
- Accredited Training & Development: Access to a wide range of nationally recognized training courses, accreditations, and qualifications to boost your CV and support your continued development.
- Promotion From Within: Regular pay reviews linked to performance appraisals, offering clear progression opportunities into senior management and operational leadership roles.
- Modern Operations: Work with cutting-edge rostering, procurement, reservation, and hospitality management technologies to support efficient and modern operations.
Job Types: Full-time, Permanent
Pay: £35,565.75-£37,912.18 per year
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Are you available and willing to work key shifts, including Friday nights, Saturday nights and Sunday lunches each week?
- (A) What do you enjoy doing outside of work? (B) How might your hobbies or other commitments affect your availability?
- How do you plan to travel to and from work?
- If you're currently employed, what motivates you to leave your present role?
- How many days were you absent from work or unavailable in the past 12 months?
- How would you describe yourself in three words?
- What do you consider your strongest attributes or skills and how would they benefit our team?
- What would you say is your biggest weakness and how do you actively manage it?
- If successful, is there any area where you might need initial support or training?
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
