Overview
Join our dynamic IT support team as an IT Helpdesk Assistant, where your enthusiasm and technical expertise will drive exceptional support experiences for our users. In this role, you will be the frontline responder to a wide range of IT issues, ensuring seamless operation of hardware, software, and network systems. Your proactive approach and problem-solving skills will empower our organization to stay connected, secure, and productive every day.
Responsibilities
- Provide first-line technical support via help desk tickets, phone calls, and email inquiries for hardware, software, and network issues
- Troubleshoot desktop support issues across Windows, macOS, and Linux operating systems, including software troubleshooting and hardware diagnostics
- Assist with user account management using Active Directory and help maintain user access controls
- Support network infrastructure including computer networking concepts such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP protocols
- Manage software deployment and updates using tools like SCCM and ServiceNow; document incidents and resolutions accurately in BMC Remedy or Jira
- Configure and troubleshoot computer hardware components and peripherals to ensure optimal performance
Experience
- Strong knowledge of operating systems including Windows, macOS, and Linux platforms
- Familiarity with computer networking fundamentals such as LAN/WAN, DNS, VPNs, firewalls, TCP/IP protocols
- Hands-on experience supporting Microsoft Office applications and enterprise tools like ServiceNow or Jira
- Ability to diagnose and resolve software issues efficiently while maintaining excellent customer service skills
- Knowledge of Active Directory management and familiarity with BMC Remedy or similar ticketing systems is preferred
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
Pay: £28,000.00 per year
Benefits:
- Discounted or free food
- Employee mentoring programme
- Private dental insurance
- Private medical insurance
Work Location: In person
