Job Overview
We are looking for a positive and customer-focused Customer Service Advisor to join our growing team.
As the first point of contact for our customers, you will support enquiries relating to cover plans, claims, account updates, and complaints. You'll provide professional and empathetic service across phone, email, and live chat, helping customers find solutions and ensuring they receive the best possible experience.
Your Responsibilities
- Handle customer enquiries via phone, email, and live chat
- Process claims and account-related enquiries
- Manage declined claims enquiries and explain available options
- Conduct customer feedback calls
- Resolve complaints and escalate complex issues where required
- Maintain accurate customer records
- Support customer service campaigns and initiatives
Candidate Profile
- Excellent communication and customer service skills
- Good IT literacy and confidence using multiple systems
- A positive attitude and willingness to learn
- Ability to remain professional when handling challenging conversations
- Previous customer service or contact centre experience is desirable but not essential
Our Offer
- A starting salary of £26,000 basic
- An office-based role within a supportive and professional team environment
- Opportunities for professional development
- Career growth
If you are enthusiastic about both customer service and gathering meaningful feedback, please apply.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Work Location: In person
