About Us
Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealership with sites in Aldershot, Crawley, Eastbourne and Worthing. We specialise in the sale of Mercedes-Benz vans and the servicing, maintenance and repair of commercial vehicles, including our electric vehicle range (EVs). Our reputation is built on delivering exceptional customer service, investing in our people and providing the highest standards of support to our customers.
We're proud to invest in our employees through Mercedes-Benz manufacturer training, ongoing development and creating a supportive working environment where people can build long-term careers. If you're looking to join a supportive team where your contribution is recognised, we'd love to hear from you.
We're currently looking for an experienced and customer-focused Senior Service Advisor to join our busy Aftersales team in Crawley.
About the Role
As the Senior Service Advisor, you'll lead the front-of-house Service Advisor team while continuing to deliver an exceptional customer experience throughout the service and repair journey. Acting as the first point of contact for customers, you'll oversee the day-to-day operation of the Service Reception, support and motivate the Service Advisors, and work closely with the Site Manager, Workshop Controllers, Technicians and Parts Department to ensure the smooth and efficient running of the workshop.
This is an excellent opportunity for an experienced Service Advisor looking to take the next step into a leadership role within a professional Mercedes-Benz Commercial Vehicle dealership.
Salary: Up to £37,624 per annum (Dependent on Experience)
Bonus: Performance-related bonus of up to £1,720 per annum
Hours: 46.5 hours per week
Working Pattern:
- Monday to Friday, 8:00am - 6:00pm (1-hour unpaid lunch)
- 1 in 4 Saturdays, 7:00am - 1:00pm
Key Responsibilities
- Lead, support and motivate the team of Service Advisors, including holding daily team meetings.
- Oversee the day-to-day operation of the Service Reception, ensuring high standards of customer service and professionalism.
- Welcome customers professionally both in person and over the telephone.
- Book vehicle servicing, maintenance and repair work into the workshop.
- Accurately prepare and manage repair orders using the dealership management system.
- Carry out vehicle check-in procedures, including recording vehicle condition and customer requirements.
- Keep customers informed throughout the repair process and provide regular updates.
- Obtain customer authorisation for any additional work required.
- Liaise with Workshop Controllers, Technicians and the Parts Department to ensure repairs progress efficiently.
- Work alongside the Site Manager to monitor and manage Work in Progress (WIP), cash debt and account debt.
- Arrange vehicle collections, deliveries and customer handovers.
- Explain completed work and recommend future maintenance requirements where appropriate.
- Ensure all workshop documentation is accurate and complete to support efficient invoicing.
- Review vehicle service history and identify opportunities for preventative maintenance and upselling.
- Maintain accurate technician job card write-ups to support correct billing.
- Support the administration of the 24-hour breakdown service.
- Deliver exceptional customer service at every stage of the customer journey while acting as a role model for the wider Service team.
About You
To be successful in this role you'll have:
Essential
- Previous experience as a Service Advisor within a commercial vehicle or motor dealership.
- Experience leading, coaching or supporting a team.
- Excellent customer service and communication skills.
- Strong organisational skills with excellent attention to detail.
- Good IT and administration skills.
- The ability to prioritise work in a busy, fast-paced environment.
- A proactive, professional and team-focused attitude.
- Full UK Driving Licence.
Desirable
- Kerridge / Keyloop experience.
- Mercedes-Benz Commercial Vehicle experience.
- Knowledge of warranty processes and dealership systems.
- Experience managing workshop performance, WIP and departmental workflow.
What We Offer
At Rossetts Commercials, we believe in recognising and rewarding our employees. As part of our team, you'll benefit from:
- Competitive salary with a performance-related bonus of up to £1,720 per annum
- Mercedes-Benz manufacturer training and ongoing professional development
- Group Profit Share Scheme
- Company Sick Pay Scheme
- Death in Service benefit (2x salary)
- Employee Assistance Programme
- Bright Exchange Employee Discounts
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work Scheme
- Staff Referral Bonus Scheme (up to £1,000)
- 22 days annual leave plus Bank Holidays
- Long Service Holiday Award, increasing annual leave entitlement to 25 days
- Birthday Day Off in 2027
- Birthday, Easter and Christmas Gifts
- Friendly, supportive team environment
Why Join Rossetts?
At Rossetts Commercials, our people are at the heart of everything we do. We believe in creating an environment where employees feel valued, supported and empowered to develop their careers.
Whether you're looking to further develop your leadership skills or continue your career within a premium commercial vehicle dealership, you'll be joining a business that is committed to investing in your success.
Apply Today
If you're passionate about delivering exceptional customer service, leading a successful team and would like to join one of the South Coast's leading Mercedes-Benz Commercial Vehicle dealerships, we'd love to hear from you.
Apply today and become part of the Rossetts Commercials team.
Contact [email protected] for further information.
Pay: Up to £37,624.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Profit sharing
- Sick pay
Experience:
- Commercial vehicle Service Advisor: 1 year (required)
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
