Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We have an exciting opportunity for a Service Desk Technician to join our service desk team and work alongside our current team of Service Desk operators, supporting colleagues both on site and remote working across our head office and branch network.
This will be a fixed term contract role for a period of 12 months.
The Benefits
- Salary - £29,337 p.a.
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
Liaising with people in all areas of the business you will:
- Provide day-to-day support to our people across all our IT systems and hardware (Branch Network\Head Office Workers\Remote Workers)
- Attend branches to support with request\incident resolutions
- Resolve service desk calls by prioritizing and dealing with these in accordance to defined Service Level Agreements alongside supporting the Technology teams Incident Management processes, providing resource on incident bridges as required
- Support the team’s preventative maintenance tasks and login\deletion requests, ensuring these are completed to a high standard
- Assist the Service Desk Manager\Service Desk Lead with the project management and implementation of new systems and hardware
- Challenge and improve processes to ensure a high level of productivity
- Attendance at our Head Office site on a rota basis to ensure on-site support.
About You
We’re looking for someone with excellent organisation, accuracy and communication skills, who can ensure that Service Desk tickets are kept up to date and the ticket requester is kept in contact throughout the ticket lifecycle.
You’ll be a self-motivated achiever who gains satisfaction from providing excellent customer service and problem solving. You’ll be able to work to deadlines and to carry out tasks and projects, both as part of a team and on your own initiative
Due to the nature of the role, we ask that you hold a full UK driving licence.
This role requires some flexible working due to the nature of the role with the working week providing support Monday – Friday on a rotational shift basis.
