Patient Service Advisor
Middlewich (CW10)
£12.71 per hour | Paid Weekly (Every Friday)
Full-Time | Temp-to-Perm Opportunity
Are you passionate about helping people and delivering outstanding customer service?
Join a leading healthcare provider working in partnership with the NHS and become a key part of a team that supports patients through important moments in their healthcare journey.
This isn't just another customer service role - it's a chance to make a genuine impact every day.
What You'll Be Doing
As a Patient Service Advisor, you'll be the first point of contact for patients, providing reassurance, clarity, and support when they need it most.
Your day-to-day will include:
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Managing inbound calls to support patient appointments and queries for our free, NHS referral screening service
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Helping patients book, reschedule, and prepare for appointments
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Delivering clear, accurate information in a friendly and professional manner
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Resolving queries and concerns with empathy and efficiency
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Encouraging attendance and supporting patients throughout their care journey
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Accurately recording information and ensuring all follow-ups are completed
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Working towards targets while maintaining excellent service standards
What We're Looking For
We welcome candidates from a wide range of backgrounds, including customer service, retail, hospitality, contact centres, sales, healthcare, telecoms, or aviation.
You'll thrive in this role if you are:
- A confident communicator with strong listening skills
- Friendly, approachable, and genuinely enjoy helping people
- Comfortable handling sensitive conversations with empathy
- Organised, reliable, and able to multitask
- Motivated to deliver high-quality service and hit targets
Working Hours
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37.5 hours per week
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Monday to Friday between 8:00am - 8:00pm (rota basis) - 7.5 hr shifts
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Occasional Saturdays: 8:00am - 1:00pm
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5 days per week on a rotational shift pattern
What's in It for You?
- Weekly pay - every Friday
- Opportunity to secure a permanent role
- Build valuable experience in a growing healthcare sector
- Supportive, team-oriented environment
- A role where your work truly makes a difference
If you're looking for a rewarding role where you can combine customer service skills with meaningful work, we'd love to hear from you.
JDRCC
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.
