Claims Handler – Motor (Pre-Litigation)
Be the expert. Drive results. Make an impact.
Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.
If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way — this could be your next move.
The Role
As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.
You’ll play a key role in delivering results — not just for clients, but for the wider team.
Why Join Us?
- Take ownership of your own caseload
- Develop your technical expertise
- Play a key mentoring role within the team
- Work in a supportive, collaborative environment
- Be part of a business that values productivity and service excellence
What You’ll Be Doing
- Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
- Handling claims within and outside the MOJ Portal (Stages 1 & 2)
- Working within the predictive costs regime
- Negotiating settlements to achieve strong commercial outcomes
- Ensuring accurate data input and file maintenance
- Communicating clearly and confidently with clients
- Supporting colleagues to maintain consistently high service levels
- Acting as a technical referral point for team members
- Mentoring and supporting new starters
- Conducting file audits where required
✅ What We’re Looking For
You’ll ideally bring:
- Experience handling motor PI claims under the predictive costs regime
- Strong knowledge of the MOJ Portal (Stages 1 & 2)
- Solid pre-litigation experience
- Experience handling claims outside the MOJ and predictive cost regime
- Previous mentoring experience (desirable)
- Strong working knowledge of Microsoft Word, Excel, and email
- Excellent attention to detail
- Confident negotiation skills
- Outstanding communication skills
- Strong organisational abilities
- A collaborative mindset and willingness to support others
If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.
Apply now and accelerate your future.
#INDUKI
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
