Client & Acquisitions Executive
Atkinsons Bullion & Coins
Edinburgh | Permanent | £32,000 – £35,000 per annum
Help us launch something exciting.
At Atkinsons Bullion & Coins, we're one of the UK's leading precious metals and coin dealers, built on trust, expertise and exceptional customer service.
As we continue to grow, we're excited to be opening our new Edinburgh branch and are looking for a Client & Acquisitions Executive to become one of the founding members of the team.
This is a fantastic opportunity to join us at the very beginning of an exciting new chapter. You'll play a key role in shaping the success of the branch, building lasting relationships with clients and delivering the exceptional service that Atkinsons is known for.
If you're someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering outstanding customer experiences, we'd love to hear from you.
What you'll be doing
No two days are the same. You'll combine exceptional customer service with operational excellence, supporting clients throughout their journey whilst ensuring every transaction is handled securely and accurately.
Your responsibilities will include:
- Welcoming clients to the Edinburgh branch and delivering a first-class customer experience.
- Guiding customers through our buying, selling and precious metals storage services.
- Managing appointments and responding to enquiries by phone, email and in person.
- Building trusted relationships with both new and existing clients.
- Processing purchases of precious metals and other valuable items.
- Testing, recording and booking acquisitions onto our bespoke systems.
- Completing customer due diligence, identification and compliance documentation.
- Preparing products for secure storage, collection and onward processing.
- Supporting stock control, branch administration and the day-to-day running of the office.
- Working collaboratively with colleagues to help establish and grow our Edinburgh branch.
About you
We're looking for someone who enjoys building relationships, has excellent attention to detail and takes pride in doing things properly.
You'll ideally have:
Essential
- Experience in a customer-facing role.
- Strong administration skills with excellent attention to detail.
- Excellent communication skills.
- Confidence using Microsoft Office and computer-based systems.
- The ability to manage multiple priorities in a busy environment.
- A professional, organised and trustworthy approach.
- A genuine passion for delivering outstanding customer service.
It would be great if you also have
- Experience within precious metals, jewellery, luxury retail or financial services.
- Experience handling high-value goods.
- Knowledge of Anti-Money Laundering (AML) or customer due diligence processes.
- Sales or relationship management experience.
- Experience using stock or inventory management systems.
Don't worry if you don't meet every desirable requirement. If you have the right attitude, excellent customer service skills and a willingness to learn, we'd still love to hear from you.
Why join Atkinsons?
This is more than just another customer service role.
You'll be joining an established and growing business with an excellent reputation within the precious metals industry, whilst helping launch an exciting new branch from day one.
We offer:
- Competitive salary of £32,000–£35,000
- Permanent, full-time position
- Full training on our systems and processes
- Opportunity to develop specialist knowledge within the precious metals and numismatic industry
- A supportive, collaborative working environment
- Genuine opportunities to grow as the Edinburgh branch develops
About Atkinsons Bullion & Coins
At Atkinsons Bullion & Coins, we've built our reputation on trust, integrity and expertise.
We specialise in buying, selling and storing precious metals, bullion and collectible coins, providing outstanding service to private clients across the UK. As our business continues to grow, we're investing in new locations and creating exciting career opportunities for people who share our passion for delivering exceptional customer experiences.
If you're looking to be part of something new, where your contribution will genuinely make a difference, we'd love to hear from you.
Apply today and become part of the founding team for our new Edinburgh branch.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This role involves dealing with high-value items where accuracy is critical. Can you briefly describe a role where attention to detail was essential?
- We're opening a brand-new branch in Edinburgh. What interests you most about joining a new team from the beginning?
- If successful, when would you be available to start?
Experience:
- customer-facing : 2 years (preferred)
- Administrative: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
