Help us build one of Newcastle's most exciting hospitality brands.
At The Mad House, we don't believe in average.
With two unique city centre venues, we're all about creating unforgettable experiences through incredible drinks, amazing food, great service and a venue unlike anywhere else in Newcastle.
We're now looking for an ambitious Events & Bookings Manager to help us continue growing.
This role is much more than answering booking enquiries.
We're looking for someone who enjoys building relationships, spotting opportunities and helping grow the business. You'll play a key role in increasing bookings, creating exciting events, developing partnerships and ensuring every guest has an amazing experience from their first enquiry through to the day they visit us.
If you're organised, commercially minded and love working with people, we'd love to hear from you.
What you'll be doing
- Managing all booking enquiries across both venues
- Responding to customers by email, phone and social media
- Following up enquiries to maximise booking conversions
- Building relationships with local businesses, hotels, universities and event organisers
- Creating and developing new events, packages and promotions
- Identifying opportunities to increase bookings during quieter trading periods
- Working closely with the management and marketing teams to grow the business
- Hosting and looking after key bookings during Saturday service
- Gathering customer feedback to continually improve our events
- Maintaining accurate booking records and customer information
What we're looking for
We're much more interested in attitude than experience.
You'll probably enjoy this role if you are:
- Friendly, confident and approachable
- Highly organised
- Commercially minded
- Comfortable talking to customers
- Motivated by results
- Full of ideas
- Someone who enjoys building relationships
- Keen to develop and grow within a business
Experience in hospitality, events or sales would be an advantage, but isn't essential for the right person.
What you'll receive
- £14.00–£15.00 per hour depending on experience
- Tronc
- Performance-related commission on qualifying new business generated
- 20–30 hour contract
- Hybrid working available once established within the role (subject to business needs and performance)
- Regular Saturday shifts, giving you the opportunity to meet guests you've booked, oversee key events and understand the customer experience first-hand
- Staff discount across both venues
- Ongoing training and development
- Genuine progression opportunities as the business continues to grow
Why join The Mad House?
We're an ambitious independent business with exciting plans for the future.
We believe the right people should grow with the company, and we're looking for someone who wants more than just another job.
If you're looking for somewhere you can genuinely make an impact, we'd love to hear from you.
Pay: From £14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Work from home
Application question(s):
- Are you available to work a regular Saturday shift?
- Do you have experience in events, bookings, sales, hospitality, recruitment, estate agency or another customer-facing commercial role?
- Are you comfortable proactively contacting businesses, groups and potential partners rather than only responding to incoming enquiries?
Work Location: Hybrid remote in Newcastle upon Tyne NE1 1PG
