Claims Recruitment Services has been retained by a Global (Re)Insurer & Lloyd's Syndicate in London to recruit their new Group Head of Claims. We are proud to exclusively bring this new opportunity to the market.
Below is a short synapsis of the position and requirements, should your application be suitable a full discretionary and non-committal consultation with our Managing Director will offer you more detailed information about the role and company.
Role Summary
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The successful candidate will assume the critical role of Group Head of Claims, providing strategic oversight and operational execution across multiple key claims regions & pillars world wide.
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This position focuses on ensuring consistent operational approaches, coordinating resource planning, and driving continuous improvement in claims processes through technology and strategic insights.
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This is an opportunity for an exceptional leader to take ownership and help shape the future of a high-performing claims function within a leading global (re)insurer.
Key Responsibilities
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The Group Head of Claims will manage the operational execution and strategic oversight of multiple distinct claims pillars, ensuring consistent operational execution and approach across all locations. This includes coordinating resource planning and overseeing the day-to-day delivery of claims processes.
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The role will involve generating insights critical to the claims team's performance and driving continuous improvement in processes, leveraging technology such as automation and system enhancements.
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The individual will partner with and manage experienced Heads of Claims globally, fostering collaboration and building better ideas for future robustness.
Key Requirements
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The ideal candidate will possess strong leadership skills with the ability to manage cross-jurisdictional teams effectively at leadership level, demonstrating an understanding of operational structures and how to optimise team performance.
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Proficiency in managing the claims function and a leaning towards or understanding of effective workflow processes and the application of technology in claims are essential.
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High emotional intelligence (EQ) is crucial for working effectively with diverse individuals and management styles.
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The role requires strategic capability to improve processes, manage volumes, maintain service, and enhance quality, along with the ability to pre-empt shifts in business needs and adapt resource capabilities accordingly.
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Fresh perspectives and different approaches to add value to the claims leadership team are highly valued.
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The successful candidate will be of leadership calibre, potentially someone ready to step up into a role with quasi-Chief Claims Officer responsibilities, or an experienced equivalent professional seeking a new organisational environment.
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Travel to various claims handling territories will be required to foster relationships and ensure consistent operational oversight.
Significant salary, bonus, LTIP and benefits package on offer, details of which will be provided should you're application be suitable.
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