The responsibilities and skill set required for the role of Lettings Agent are listed below:
- Grow the lettings income by attracting new business and retaining existing clients
- Accurately assess market rental values for a diverse range of properties.
- Provide strategic advice to landlords on market trends, rental performance, and long-term investment planning to maximise portfolio returns
- Negotiate lettings terms with tenants and landlords, including:
- Conducting property viewings
- Managing applications and reference checks
- Coordinating deposit and rent collection
- Preparing and executing tenancy agreements
- Oversee the full lettings lifecycle, from initial valuation and pricing strategy through to marketing, tenant acquisition, and contract management
- Handle tenancy-related issues with professionalism and efficiency.
- Oversee tenancy renewals and rent reviews in line with current legislation.
- Prepare termination notices in compliance with legal standards.
- Ensure full adherence to property legislation and industry regulations.
- Deliver exceptional customer service and maintain high client satisfaction.
- Support the broader team when required
- Manage end-to-end tenant engagement, including viewings, applications, referencing, onboarding, and retention initiatives
- Maintain detailed up to date property and client records in line with company processes and policies
- Work with marketing to develop and implement targeted digital and social media marketing strategies to enhance visibility and occupancy levels
- Act as the primary point of contact for compliance, property maintenance coordination, and service delivery standards
- Build and maintain strong, long-term relationships with landlords through a consultative and solutions-focused approach
- Collaborate with company directors on business development, pipeline management, and growth strategy execution
- Identify and implement process improvements to drive operational efficiency, consistency, and profitability
Requirements:
- Minimum 2 year previous experience in a similar role.
- Strong knowledge of property legislation and compliance requirements.
- Strong interpersonal skills with the ability to collaborate effectively as a team player.
- Proficiency in IT and familiarity with relevant software applications.
- Previous MRI experience would be an advantage
- A full, clean UK driving license is essential.
