JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Title: Scheduler Location: London – Real Estate Management Portfolio Role
Purpose: This role is responsible for the effective and efficient scheduling of all maintenance activities across the contract. The Scheduler will execute the end-to-end work order management process, including the coordination of all planned and reactive services. This will be achieved by utilising JLL engineering teams and our external supply chain to ensure work is completed within contractual Service Level Agreements (SLAs) and to the client's satisfaction.
Main Duties & Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core CAFM application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any REM facilities, projects and initiatives at short notice to support the changing needs of the business.
- Attend weekly operations meetings and client meetings as requested to provide updates on scheduling and work order progress
Qualifications & Experience
- 2+ years working within a work order / scheduling / mobile resource planning environment; facilities management (FM) is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
- Proficiency in Microsoft Office Suite
Who is JLL?
JLL is a leading global professional services firm that specializes in real estate and investment management. We help our clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. With a global workforce, we help real estate owners, occupiers and investors achieve their business ambitions.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
