Service Manager – Leicester
Automotive Aftersales | Full‑Time, Permanent
Lead Aftersales Excellence at Sandicliffe Leicester
Sandicliffe Motor Group is recruiting an experienced Automotive Service Manager to lead our Leicester dealership service operation. This is a senior leadership role suited to a proven Service Manager with strong commercial awareness, people‑management capability, and a passion for delivering outstanding customer service.
With over 75 years’ heritage in the motor industry, Sandicliffe offers stability, strong manufacturer partnerships and genuine long‑term career progression within a people‑focused, forward‑thinking organisation.
The Role – Automotive Service Manager
As Service Manager, you will have full responsibility for the performance of the Service Department, overseeing front‑of‑house service operations and workshop productivity. You will lead, motivate and develop a team of Service Advisors, Technicians and Workshop Controllers, ensuring high standards of quality, compliance and customer satisfaction are consistently achieved.
Key Responsibilities
- Managing the day‑to‑day operation of the Service Department
- Leading, coaching and developing Service Advisors, Technicians and Workshop teams
- Driving workshop efficiency, productivity and profitability, including labour sales and WIP control
- Delivering excellent customer service and improving CSI and retention
- Monitoring KPIs and implementing continuous improvement plans
- Managing warranty processes and manufacturer standards
- Handling escalated customer concerns professionally and effectively
- Ensuring compliance with health and safety, company policies and regulatory requirements
About You – Experience Required
To be successful in this role, you will have:
- Proven experience as a Service Manager, Aftersales Manager or Workshop Manager within an automotive dealership
- Strong leadership and people‑management skills
- Commercial awareness with a focus on performance, profitability and efficiency
- Excellent communication and customer‑facing skills
- Solid understanding of workshop operations, KPIs and aftersales processes
- Experience working within a franchised or high‑volume automotive environment
- A full UK driving licence
Salary and Benefits
- Competitive salary with bonus potential
- Company car or car allowance (role dependent)
- Company pension scheme
- Staff discounts on vehicles, servicing and parts
- Ongoing manufacturer and leadership training
- Clear career progression within a well‑established motor group
- Supportive, professional and collaborative working environment
Why Join Sandicliffe?
- Over 75 years as a trusted automotive employer
- Strong focus on people development and internal promotion
- Modern facilities and multi‑brand exposure
- Clear pathways into senior leadership roles
- A values‑driven culture built on respect, integrity and teamwork
Diversity, Equity and Inclusion
At Sandicliffe, we are committed to creating an inclusive workplace where everyone feels respected and valued. We welcome applications from all backgrounds and experiences and are committed to a fair and accessible recruitment process.
If you require reasonable adjustments at any stage of recruitment, please let us know and we will support you.
Apply for Service Manager Jobs in Leicester
If you are an experienced Automotive Service Manager or Aftersales Manager ready for your next challenge in Leicester, apply today for a confidential discussion
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
Experience:
- Automotive Service Manager: 2 years (required)
Work Location: In person
