About Us
Low Wood Bay Resort & Spa is nestled on the shores of Lake Windermere, in the heart of the National Park, Low Wood Bay is the perfect base for a new career in the Lakes.
We now have fantastic opportunities for dedicated and Assistant Reception Manager to join our enthusiastic and talented Front of house team to help create enjoyable and memorable experiences for all our guests.
Job Types: 40 hours per week, full time. Accommodation is not provided with this role.
About You
A passion for hospitality and for providing great customer service
Friendly, courteous, and helpful
Motivated to go the extra mile
Excellent personal appearance and hygiene standards
A great team player with excellent leadership & people skills
Excellent communication skills and self-motivated to achieve results
Why Choose Low Wood Bay?
50% Discount off food and beverage in English Lakes restaurants and bars
50 % Discount off Spa Treatments and Watersports Activities
Complimentary Health Club membership for you and your family
Additional holiday day for each year of service up to a maximum of 5 days
Complimentary bed and breakfast stay for two people to celebrate your employment anniversary every year
English Lakes gift vouchers, Spa vouchers and awards lunch presentation for each year of service
Access to Personal Development Fund after 1 years’ service.
Exclusive Flash Accommodation Sales - solely for team members, their family and close friends
Responsibilities of our Assistant Reception Manager
As Assistant Reception Manager, you are part of the Front of House department, ensuring you take full departmental responsibility on every shift. Supporting the Reception Manager in ensuring that the team provide a quick and efficient service. Leading & motivating your team in welcoming guests to the resort and assisting them in making the most of their time with us, adhering to all company policies. You will be essential in making our guest enjoy unique experiences and create unforgettable experiences
Health & Safety
To ensure that health & safety remains the top priority, supporting the Reception manager in ensuring that Risk Assessments, COSHH Registers, DSE Checklists, Fire Evacuation Procedures and any other relevant aspects are up to date and stored in line with company policies
To ensure full understanding of appropriate safety & emergency procedures for the resort
To always be vigilant, ensuring the safety & security of employees, guests and hotel property
To report any faults or defects in relation to health & safety
To monitor and report accidents, incidents and near miss’s and ensure these are reviewed and resolved quickly
Wages, Costs & Revenue
To ensure departmental wage budgets are met using forecasting and scheduling to meet budget requirements
To ensure rotas are completed in line with budgets and that rotas are closed on fourth each week
To ensure departmental costs are monitored, controlled and where required, reduced to meet budget requirements
To monitor revenue statistics and ensure rooms are allocated accordingly ensuring maximum room rates are achieved
To ensure all cash & credit card transactions are processed in line with company policies & that paperwork is completed, along with deposits & withdrawals from the company safe.
To ensure departmental stock takes are completed in line with company policies
To ensure you maximise revenue by leading your team in upselling and being attentive to our guests needs
To ensure all point of sale is on display and meet’s a high standard of presentation
Recruitment & Retention
To ensure you contribute to a positive working environment, promoting high levels of team engagement and morale, motivating your team to deliver
To ensure your departments have adequate team member levels, working with your line manager to recruit the right team at the right times following our recruitment guidance and policies
To ensure new team members are successfully inducted into the business and provided with a 90-day induction, ensuring regular 1-1 meetings, offering support, learning & development opportunities throughout their time with English Lakes Hotels
To ensure all team members receive full and relevant training and that company records are maintained in line with company policies.
To ensure all team members complete their culture hub training and review this training where necessary along with their 6- & 11-week reviews.
To ensure you follow all company policies in relation to absence, disciplinary, grievance, sexual harassment, drug & alcohol and any other employee relation policy in the company handbook.
To ensure capability matrix are accurate and appropriate for roles within your departments and that they are reviewed with team members at least every 12 months
Guest Satisfaction
To ensure you and your team are always courteous and helpful, discrete and honest, proactive, professional and responsible.
To ensure you and your team have high personal standards by presenting correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy.
To offer a warm welcome and great goodbye to every guest visiting the resort, creating amazing memories.
To ensure you and your team provide a flawless, professional and world class guest experience always
To ensure you and your team make sure all guest feedback is acknowledged and responded to in line with our experience recovery procedures
To ensure good communication with key departments such as Housekeeping & Central Reservations
To ensure you and your team make sure your venue is always presented to resort standards, ensuring that exceptional standards of presentation are adhered to
Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.
English Lakes Hotels Resorts & Venues is an equal opportunity employer. We’re committed to creating an inclusive environment for all candidates.
If you require any reasonable adjustments to support, you through the application or upon successful selection for our interview process, please let us know. We’re happy to accommodate your needs to ensure a fair and accessible experience.
Job Type: Full-time
Pay: £29,577.60 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Referral programme
Work Location: In person
