Job Introduction
About Us
Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.
About the Role
The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information.
This role will involve the running of events and customer experiences in the library. This role will be responsible for a team of customer service advisors and volunteers, deputising for the Group Library Manager.
About you
You are a confident, enthusiastic and customer-focused leader who enjoys making a positive difference in your community. Organised, adaptable and self-motivated, you thrive in a busy environment where no two days are the same. You will have experience supporting and motivating a team, carrying out regular one-to-one meetings, managing staff wellbeing and performance, and completing a range of people management and HR-related tasks such as recruitment, training, sickness monitoring, arranging cover and supporting personal development. You are an excellent communicator with strong problem-solving skills and the ability to make sound decisions under pressure. Whether assisting customers, delivering events, supporting volunteers, overseeing day-to-day operations or deputising for the Group Library Manager, you take pride in delivering high standards and creating a welcoming, inclusive environment for customers, colleagues and volunteers alike. Experience in a library, customer service or supervisory role would be advantageous, but above all you will share our commitment to excellent public service, equality, diversity and continuous improvement.
Rewards and benefits
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Culture of flexible working
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Technology to support agile working where role permits
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25 day’s holiday pro rata, p.a. plus bank holidays
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Option to ‘buy’ additional holiday
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Employee Assistance Programme including access to health and wellbeing support
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Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
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Enhanced family friendly policies
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Local and national discounts for shopping and travel
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Great learning and development opportunities to support your ongoing development.
Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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