Location: Dewsbury, West Yorkshire
Salary: £53,026 per annum
Reporting to: Head of Property Services
Are you an experienced property maintenance professional with a passion for leading a high-performing team and delivering excellent customer service? We are looking for a Service Manager to lead and manage our in-house property maintenance team, ensuring high-quality, value-for-money services for our customers across West Yorkshire. This is a fantastic opportunity to play a key role in maintaining homes, improving communities, and driving service excellence.
You'll be joining a housing association that owns and manages approximately 3,600 homes across West Yorkshire, serving communities in Leeds, Kirklees, Calderdale, Wakefield and Bradford. Our diverse housing portfolio includes general needs homes, housing for older people, supported housing and shared ownership properties.
About the Role
As Service Manager, you'll work with two other service managers, providing leadership and direction across a range of property services, ensuring operational delivery, compliance, and customer satisfaction remain at the heart of everything we do. You'll lead a team of Technicians, Senior Technicians and Apprentices, while managing budgets, performance, quality standards and health and safety compliance.
Key Responsibilities
- Lead, motivate and develop a high-performing Property Services team.
- Deliver excellent maintenance services that meet organisational objectives and customer expectations.
- Manage operational budgets and financial controls, ensuring value for money.
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Ensure compliance with all relevant property, health and safety, and regulatory requirements.
- Drive continuous improvement and service innovation.
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Work collaboratively with tenants, colleagues and stakeholders to improve services.
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Promote a strong culture of health and safety throughout all service areas.
What We're Looking For
- Extensive experience in a construction, maintenance or property-related environment.
- Experience supervising and leading teams in a maintenance setting.
- Strong knowledge of property inspections, defect diagnosis and repair solutions.
- Experience managing budgets, resources and operational performance.
- Understanding of Schedule of Rates and maintenance delivery frameworks.
- Knowledge of health and safety legislation and compliance requirements.
- Excellent communication, organisation and people management skills.
- Full UK driving licence.
What You'll Bring
We're looking for someone who leads with integrity and authenticity, is energetic with service delivery, builds positive relationships with customers, colleagues and partners, demonstrates strong leadership and decision-making skills and champions high standards, accountability and continuous improvement.
Why Join Us?
This is an opportunity to make a tangible difference to people's homes and communities while leading skilled teams and shaping high-quality property services. You'll join an organisation committed to excellent customer service, continuous improvement, and investing in its people.
We’re just as interested in your enthusiasm and drive as your experience. If you’ve got the get-up-and-go, a positive attitude, and a genuine passion for housing and helping people, we’d love to hear from you.
- 20 days annual leave rising to 25 days after 5 years, plus bank holidays (with option to gain up to 31 days' annual leave)
- Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
- 24/7 GP Helpline – telephone or video appointment with a doctor at your convenience.
- BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.
- Tri-annual pay reviews and annual cost of living salary increases.
- Employee Assistance Programme with free confidential advice, support and counselling sessions.
- MyPlace benefits – retail discounts and offers.
- Annual leave buy or sell scheme
- Training and development opportunities, including support with professional subscriptions and qualifications.
- Cycle-to-work scheme.
- Salary sacrifice electric car leasing scheme.
- Paid volunteering leave: up to two paid days annually
- A friendly, inclusive culture rooted in our values.
Our Values:
People first – We treat everyone with respect and compassion.
Love making a difference – We’re passionate about improving lives.
Actively listen and learn – We value feedback and grow from it.
Collaborate creatively – We work together to find better solutions.
Earn trust through our actions – We do what we say we’ll do.
We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.
In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.
We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.
Please review the full Combined Job Description and Person Specification for more details.
For an informal discussion about the role, please contact the HR Team.
Interviews: To be confirmed.
Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment.
