Job Description: Sales & Telemarketing Administrator
Department: Sales & Marketing
Location: Kriekels House
Working hours: Full time Monday to Friday 8:30am-5pm, with 1 hour lunchbreak and 4pm finish on Fridays
Reports to: Sales Office Manager
Job summary:
· Internal sales support position with a leading HVAC (UK) Limited Company that is part of a global enterprise with its headquarters in Belgium
· Work collaboratively with all departments to develop company strategy in terms of vision, focus, goals and objectives to drive business growth and profitability
Main responsibilities and deliverables:
· Support to external sales team
· Handling of customer enquiries in terms of:
- Commercial
- Technical
- Logistical
· Preparation and delivery of offers and quotations
· Assistance in the preparation and delivery of technical submittals
· CRM best practice maintenance
· Opportunity development
· Research project data using Barbour ABI’s construction platform
· Significant input in content and media design and optimisation Work to specific key performance indicators designed to enhance and measure overall performance
· Make sales appointments for external sales team to develop leads
· Prepare monthly reports detailing activity, opportunity development and conversion to sales qualified lead
· Recording progress, updating and maintaining accurate records on customer relationship management (CRM) system
· Following up on quotes by contacting customers via phone and email, effectively answering any customer queries regarding products, prices and deliveries in an accurate and timely manner
· Cross-functional support to other departments, specifically operational administration
· General office administration
· Any other reasonable task delegated from the sales supervisor
Skills:
· Excellent communication skills – verbal and written
· Excellent computer literacy – proficiency in Excel, Word, and the ability to easily pick up new online systems including CRM
· Very good organisational skills with the ability to prioritise work
· Strong attention to detail
· Ability to be focused, work calmly and accurately under pressure
· Ability to learn quickly and build good understanding of Jaga product range (training provided)
Company-wide standards:
· Bribery act
· Perform work according to company standards and policies
· Live the five core values of the business
Qualifications and experience:
· Ideally 2 years’ experience in a related role
Job Types: Full-time, Permanent
Pay: £26,534.04 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Ledbury HR8 2DJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales administration: 2 years (preferred)
Work Location: In person
