- Service Manager (Jaguar Land Rover)
- £60k per annum OTE
- Company vehicle
- Full Time
- Market Rasen, Lincolnshire (LN8 3RE)
- 30 days holiday (pro-rata)
About the Company
Duckworth Motor Group is a family-owned automotive business serving the Lincolnshire community for over 60 years. Having recently acquired the Jaguar Land Rover franchise for Norwich we now have a dedicated team of over 240 professionals, who are committed to delivering exceptional customer service and offering a wide range of vehicles and automotive services.
About the role
We are looking for an exceptional Service Manager to lead our aftersales operation and deliver an outstanding customer experience.
As Service Manager, you will have full responsibility for the day-to-day management of the Service Department, ensuring operational efficiency, customer satisfaction and profitability targets are achieved.
Working closely with senior management and departmental colleagues, you will drive continuous improvement, create a customer-focused culture and ensure the workshop operates to the highest standards.
Key Responsibilities
- Leading, coaching and developing a team of Service Advisors, Technicians and Workshop Controllers.
- Creating a culture that delivers exceptional customer satisfaction and retention.
- Driving service, labour and parts sales performance to achieve profitability targets.
- Managing workshop productivity, utilisation and efficiency.
- Monitoring key performance indicators and implementing action plans to improve results.
- Ensuring compliance with manufacturer standards, warranty processes and operational guidelines.
- Supporting recruitment, succession planning and employee development.
- Collaborating with sales, parts and wider dealership teams to deliver a seamless customer experience.
- Maintaining high standards of health & safety, environmental compliance and operational excellence.
- Building strong working relationships with Jaguar Land Rover and other key stakeholders.
About You
- Previous experience as a Service Manager, Aftersales Manager or senior Service Department leader.
- Strong commercial awareness with a focus on profitability and operational performance.
- Outstanding leadership, coaching and people management skills.
- Experience managing workshop efficiency, utilisation and customer satisfaction metrics.
- A customer-first mindset with a passion for delivering premium service experiences.
- Excellent communication and relationship-building skills.
- The ability to analyse performance data and implement effective improvement plans.
- A commitment to developing individuals and building highly engaged teams.
- Knowledge of manufacturer standards and aftersales processes, ideally within a prestige or premium automotive environment.
What We Offer
- Competitive salary, dependent on experience.
- The chance to work with a prestigious Jaguar Land Rover retailer.
- A supportive and professional working environment.
- An immediate opportunity to make a significant contribution within a respected business.
To apply, please submit your CV together with a brief summary of your experience and suitability for the role.
At Duckworth Motor Group, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in our workforce.
These include people from Black, Asian and minority ethnic backgrounds, those with disabilities, LGBTQI+ people, and those who speak English as a second language.
Pay: Up to £60,000.00 per year
Benefits:
- Additional leave
- Company car
Work Location: In person
