Job Title: Operations Assistant – Overnight & International
Location: SE16
Hours: Full-Time, 40 Hours per Week
About Us
Mango Courier is a fast-growing logistics and warehouse storage provider, offering UK overnight, international, and same-day delivery solutions. We pride ourselves on delivering bespoke logistics services, exceptional customer support, and reliable transport performance across multiple networks.
Role Overview
We are seeking a dedicated Operations Assistant with solid experience in overnight and international logistics. This role is central to ensuring all time-critical shipments are processed accurately, tracked efficiently, and delivered on schedule.
The ideal candidate will bring a minimum of 2 years’ experience within a 3PL (Third-Party Logistics) environment, a strong understanding of international and overnight operations, and the confidence to manage customer and carrier communication effectively.
Key Responsibilities
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Process and manage overnight and international bookings from start to finish.
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Liaise directly with customers, partners, and carriers to ensure seamless delivery performance.
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Prepare and manage customs and export documentation for international shipments.
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Track and monitor deliveries, proactively resolving service or transit issues.
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Maintain accurate records and ensure all operational data is updated in real time.
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Work closely with the wider operations team to coordinate daily workloads and meet deadlines.
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Provide consistent, high-quality customer support across all logistics channels.
Essential Skills & Experience
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Minimum 2 years’ experience within a 3PL or logistics operations environment.
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Proven knowledge of overnight and international logistics processes.
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Excellent customer service and communication skills (both written and verbal).
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High level of accuracy and attention to detail.
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Strong organisational skills and ability to manage multiple priorities.
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Confident user of Microsoft Office (Excel, Outlook, Word) and logistics booking platforms.
Desirable
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Experience in same-day courier operations or warehouse coordination.
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Understanding of customs procedures and export compliance.
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Previous customer-facing logistics experience.
What We Offer
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Competitive salary (dependent on experience).
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Full-time role, 40 hours per week, based in SE16.
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Excellent opportunity to grow within a dynamic, fast-moving logistics company.
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Supportive, professional working environment with career progression potential.
To apply, send your CV to [email protected]
