Job Purpose
To successfully plan and oversee the delivery of projects to new and existing customers. To be a positive member of the Everything Tech Group team.
Key Tasks and Responsibilities
Project Management
- To take accountability for the successful planning, delivery and completion of customer projects in conjunction with the Technical teams.
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To ensure projects are delivered to scope, quality, time, and budget.
- To act as the accountable point of contact for all customers throughout the duration of a project, ensuring they receive good customer service and consistent updates.
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To proactively manage projects ensuring issues are resolved and timelines are adhered to.
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To create, complete and produce Customer satisfaction statistics on completed projects.
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To set up and manage projects through the Project Management functionality of our PSA system.
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To complete project and sales administration when required.
- To ensure required stock is procured in time for deployment and within the company's commercial expectations.
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To provide regular Project reporting and updates to Senior Management as required.
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To manage resources for projects, ensuring availability and capability to result in a successful project.
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To pro-actively support the Senior Technicians throughout project delivery ensuring key timing milestones are adhered to and Projects are delivered on time.
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To pro-actively track the delivery of all hardware and kit required for sales and projects, ensuring any issues are actioned quickly and resolved to avoid delays.
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To organise the delivery of orders taking into consideration the customer need, security, cost, and time requirement.
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To develop and maintain positive relationships with customers, ensuring they receive the highest level of customer service.
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To be responsible for the professional, efficient, and timely onboarding of new customers ensuring a friendly service and regular communication
- To assist the Business Support Team with any purchasing queries.
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To perform any other duties as required to ensure the successful and efficient running of the business.
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To act as an ambassador for the company at all times.
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Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Experience
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Led the end-to-end delivery of IT projects, including infrastructure upgrades, cloud migrations, software implementations, and digital transformation projects
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Managed project budgets, resources, timelines, and vendor relationships to ensure successful delivery within agreed constraints
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Experience of working with project governance frameworks, reporting mechanisms, and risk management processes to maintain control throughout the project lifecycle.
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Proven experience of stakeholder management both internally and externally
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A proven experience of providing excellent customer service
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Strong communication skills with the ability to address issues in a professional way to bring about a resolution
Experience, Qualifications, Personal Attributes
- Previous Project Management experience essential
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Experience of working with acquisition and merger projects desirable
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A technical background, preferably working for an MSP
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Flexibility to work outside of normal office hours (evenings and weekends)
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Knowledge of common project management platforms
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Project Management certification e.g. PRINCE2 essential
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Strong background in customer service required
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Strong interpersonal and communication skills
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Ability to adapt approach and style to meet specific customer needs and resolve conflict
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Proven influencing skills to enable required outcomes
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Good attention to detail and organisational skills
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Enthusiastic, professional and motivational
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The ability to work to budgets and achieve deadlines
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The ability to work under pressure and make decisions
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Confidential and trustworthy
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Driven, with the ability to work un-supervised
- Team player
- Proactive approach to work
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UK driving license holder desired
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Positive and proactive attitude
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Ability to prioritise own workload to meet tight deadlines
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Articulate and tenacious
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Excellent business/commercial awareness
- High attention to detail
Key Relationships
- Group COO
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Head of Project Delivery
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Head of Service Delivery
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Senior Engineers/consultants
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Project Technical resources
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Accounts Team
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ETG clients
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Various Suppliers
Valuing Diversity and Inclusion
At Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.
