Your role organises arrival and departure schedules, collaborating with other Exsportise centres for cost efficiency to provide professional transfer services ensuring timely student check-ins and flight preparations. You assign staff and transport to transfers, personally oversee arrival / departure days with daily centre communication, allocate staff fairly to early shifts for transfers/excursions, and liaise with Centre Manager, administrators, and transport companies for on-time excursion transport.
You run airport induction training for summer staff, oversee Airport / St Pancras supervisors providing necessary information / equipment, handle transfer complaints with follow-up resolution, and manage excursion coach bookings / amendments / cancellations ahead to avoid charges.
