Are you an experienced information analyst who enjoys turning complex data into insight that makes a difference? South East Coast Ambulance Service is looking for a Senior Information Analyst to join our Business Intelligence team on a 9-month fixed-term basis.
You'll provide intelligent information and analysis to senior managers and operational teams across the Trust, helping to improve performance across our service lines. Working with SQL, Power BI and advanced Excel, you'll plan, design and develop key reporting systems – including the Monthly Contract Monitoring report and commissioning/statutory returns – respond to information requests from internal and external stakeholders, and provide expert advice on statistical and analytical approaches. You'll also lead the day-to-day work of our Data Validation Team and help colleagues across the Trust build their data skills.
This is a great opportunity to play a key role in our Business Intelligence function during an exciting period of development for the Data and Analytics directorate.
Plan, design and develop essential reporting systems and dashboards for the Trust and external stakeholders, using SQL, Power BI and advanced Excel.
Analyse highly complex statistical information drawn from multiple, sometimes conflicting sources, and design performance-improvement reporting.
Develop and produce the Monthly Contract Monitoring report and support the timely submission and data quality of commissioning datasets and other statutory returns.
Provide intelligent information and expert statistical/analytical advice to senior managers and operational teams to improve service performance.
Present and interpret complex, sensitive information for a range of audiences (e.g. operational team meetings, area governance reviews) and maintain relationships with internal and external stakeholders, including acute Trusts and commissioning bodies.
Ensure the accuracy and integrity of data, complying with Trust policies, national guidelines, data protection and Caldicott principles.
Provide day-to-day management of the Data Validation Team within Business Intelligence.
Deliver specialist training (e.g. SQL, Power BI) to internal and external users and promote wider data literacy across the Trust.
Develop knowledge of national and contractual KPIs and ensure performance targets are recorded and reported correctly.
Option to join NHS pension scheme
A minimum 27 days' holiday each year, increasing after 5 years’ service.
Personal and professional development and training opportunities.
Salary Sacrifice schemes for cars or push bikes.
Access to occupational health and counselling services.
Award winning wellbeing hub
Access to NHS discounts, offering NHS employees a range of money-saving deals.
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
Communication and relationship skills
Use visuals to present complex data so that it is compelling, accessible and easy to understand.
Communicate primarily with internal stakeholders at all levels (operational managers, the software development team and Trust leadership), attending meetings as required, while also maintaining strong relationships with external stakeholders such as acute Trusts and commissioning bodies, including supporting responses to information requests.
Communicate often extremely complex and sensitive information to users of varying levels of understanding; information may be conflicting or contentious and likely to be challenged, and many reports affect the Trust's compliance with regulatory bodies (e.g. CQC) and therefore its reputation.
Present and interpret detailed information and updates to large groups on a regular basis (e.g. operational team meetings, area governance reviews).
Provide regular updates to the Business Intelligence Manager on the progress of work and any emerging issues or challenges in meeting agreed delivery deadlines.
Provide training on the Trust's reporting software to internal and external users of all skill levels.
Analytical and judgemental skills
Analyse highly complex statistical information that can often be conflicting and drawn from multiple data sources.
Design and develop performance-improvement reporting.
Contribute to challenging and innovative business development strategies that address performance shortfalls and improvements.
Review existing reporting processes in other areas of the Trust, analyse how effective and accurate they are, and recommend and implement changes for improvement.
Take responsibility for the accuracy and integrity of data used in reporting, complying with Trust policies and national guidelines.
Identify the need for escalation through impact and risk assessment.
Planning and organisational skills
Support the development of strategies that enable the effective functioning of the Trust in a changing environment, and respond to internal and external pressures, influencing Trust strategy where appropriate.
Jointly develop work plans and schedules to ensure commitments are achievable.
Support the Assistant Director of Data and Analytics in meeting budget requirements.
Identify and review risks associated with changes to services and systems.
Plan and organise a range of complex activities to ensure deadlines are met, such as planning the development of a report.
Support the timely submission and monitor the data quality of commissioning datasets and other statutory returns.
Policy and service development
Support the development and maintenance of effective departmental policies, and provide expert knowledge to support the development of wider divisional and Trust policies where applicable.
Implement changes to make existing processes more efficient, while ensuring others can understand the information.
Support programmes of audit and research, and contribute to the development of local systems and processes that ensure the implementation of Trust policies.
Ensure performance targets are recorded and reported correctly.
Financial and physical resources
Estimate resource requirements for new developments and consider their costs.
Consider the impact on servers and the data warehouse when developing reports and writing SQL queries.
Take responsibility for the development and production of the Monthly Contract Monitoring report.
Leadership, training and human resources
Provide day-to-day management of the Data Validation Team within Business Intelligence.
Facilitate training within the BI team on developing programs and systems, new processes and reports.
Provide specialist training for applications such as SQL and Power BI, and develop reports to support the monitoring of staff performance.
Undertake ongoing development in Power BI reporting, best practice and visual interpretation.
Information resources
Plan, design and develop essential reporting systems for the Trust and external stakeholders – the principal purpose of the role.
Manage internal and external timelines and expectations.
Process patient and staff information in line with confidentiality, data protection and Caldicott principles.
Regularly maintain, review and horizon-scan reporting systems to meet the Trust's needs.
Develop a high degree of knowledge of key performance indicators in terms of national and contractual requirements.
Apply specialist SQL Server skills combined with expert knowledge of operational data and Business Intelligence reporting (e.g. Power BI), and develop and maintain data models that support information systems used across the Trust.
Apply knowledge of the responsible use of artificial intelligence to aid analytical skills.
Research and development
Research the impact of service changes due to NHS reconfigurations, and provide information on the options and costs associated with changes in the Trust.
Suggest service improvements through verifiable and clearly presented information, and provide reports to help managers plan staff provision.
Apply creative and innovative techniques and learning to the running of BI projects, including learning from others outside the BI team, and support quality improvement across the Trust through the provision of relevant information.
Freedom to act
Work autonomously with significant discretion and on own initiative, guided by the Trust's values, internal policies and external guidelines.
Maintain confidentiality of all patient information according to local and national guidelines.
Lead on key areas of Business Intelligence work and cross-department projects, and support staff to learn and develop in the latest technologies.
Work in partnership to achieve objectives and support the delivery of key performance indicators, innovating and challenging existing processes to identify advantageous new ways of working.
Effort and working environment
Efficiently manage daily interruptions and shifting workload priorities while maintaining the quality of work, and work flexibly to balance unpredictable, competing priorities and stakeholder expectations.
Remain alert and concentrate for prolonged periods while carrying out complex calculations and detailed analysis.
Maintain resilience for indirect exposure to highly emotional and/or distressing information relating to patient and/or staff incidents.
