Job Overview
We are seeking a professional and friendly Hotel Receptionist to join our dynamic team. The successful candidate will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out process. This role offers an excellent opportunity to work within a vibrant hospitality environment, providing outstanding guest services and supporting the smooth operation of the hotel. The position is paid and suitable for individuals who are organised, personable, and possess a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in procedures
- Manage guest reservations, cancellations, and modifications accurately
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Provide information about hotel facilities, local attractions, and services
- Process payments securely and issue receipts or invoices as required
- Maintain a tidy and welcoming reception area at all times
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Address guest concerns promptly and escalate issues when necessary to ensure resolution
- Keep accurate records of guest details and preferences in the booking system
- Support administrative tasks such as answering phone calls, managing correspondence, and scheduling appointments
Requirements
- Proven experience in hotel reception or customer service roles is preferred but not essential; training will be provided
- Excellent phone etiquette and communication skills in English; multilingual or bilingual abilities are highly desirable
- Strong organisational skills with attention to detail
- Friendly, approachable manner with a professional demeanour
- Ability to work efficiently under pressure while maintaining a positive attitude
- Knowledge of hotel management software or reservation systems is advantageous
- Flexibility to work shifts as required, including evenings, weekends, or holidays if necessary
- A genuine interest in hospitality and guest services
This role offers an engaging environment where your interpersonal skills will shine. We value professionalism, enthusiasm, and dedication to delivering exceptional guest experiences.
Pay: £12.71-£13.50 per hour
Work Location: In person
