About the role
As a Volunteer Services Administrator, you will play an important role in delivering a high-quality volunteering service by providing administrative support across the entire volunteer lifecycle. From recruitment and onboarding through to ongoing engagement and compliance, you'll help ensure volunteers have a positive experience while supporting managers to follow our processes and standards.
Acting as a key point of contact for volunteers and colleagues, you'll maintain accurate records, coordinate essential checks, and support the effective use of our Volunteer Management System and learning platforms. This is an exciting opportunity for someone who is highly organised, customer-focused, and passionate about enabling volunteers to make a meaningful contribution across Southern Hospice Group.
You'll be
- Supporting the end-to-end volunteer recruitment process, from advertising opportunities to onboarding successful applicants.
- Managing volunteer records and ensuring all compliance checks, documentation, and safeguarding requirements are completed and maintained accurately.
- Acting as a first point of contact for volunteers and managers via our helpline and inbox.
- Supporting volunteers to access and use our Volunteer Management System (Assemble) and online learning platforms.
- Processing volunteer lifecycle changes, including new starters, role change and leavers.
- Monitoring and reporting on safer recruitment and compliance requirements, escalating any risks or concerns.
- Assisting with volunteer communications, engagement activities and recognition events.
- Building positive relationships with internal teams and external partners to support volunteering opportunities.
- Contributing to the continuous improvement of volunteering systems and ways of working.
- Championing volunteering across the organisation and helping to promote the value and impact of volunteers.
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Artificial intelligence (AI)
Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
