- Experience in a supervisory or team leadership role
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Previous experience within customer-facing or visitor attraction environments (desirable)
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Understanding of Health & Safety standards within a public-facing environment (e.g. HSG175 awareness)
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Knowledge of amusement ride safety procedures (desirable but not essential)
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Strong people management experience, with a passion for training and development
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Ability to deliver engaging team briefings and training sessions
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Comfortable working towards KPIs and performance targets
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Excellent English communication skills, both written and verbal
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Team player with a positive, professional and flexible attitude
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Ability to handle challenging situations and have honest conversations where needed
Additional Considerations :
All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
