Head of Sales
Vanwise | Harlow, Essex
Competitive Salary + Performance Bonus + Company Vehicle
Lead. Inspire. Develop. Deliver.
Vanwise is one of the UK's leading independent suppliers of new, used and electric vans. We are passionate about delivering an outstanding customer experience and pride ourselves on doing things differently.
As our business continues to grow, we're looking for an exceptional Head of Sales to lead our Retail Sales Department in Harlow.
This is more than a traditional sales management role. We're looking for a leader who is passionate about developing people, creating a high-performance culture and delivering an outstanding customer journey from the very first enquiry through to vehicle handover.
If you thrive on coaching teams, improving performance and leading by example, we'd love to hear from you.
About the Role
Reporting directly to the General Manager, you'll take ownership of the Retail Sales Department, working closely with our Enquiry Manager and wider management team to maximise every sales opportunity while ensuring our customers receive the premium Vanwise experience.
You'll be responsible for leading and developing the sales team, driving profitability, maintaining exceptional customer service standards and creating a culture built around accountability, professionalism and continuous improvement.
Key Responsibilities
You'll be responsible for:
- Leading, inspiring and developing a high-performing retail sales team.
- Coaching and mentoring Sales Executives through regular one-to-ones, call listening and performance reviews.
- Working closely with the Enquiry Manager to ensure every enquiry receives prompt follow-up and outstanding customer service.
- Ensuring every suitable customer receives a personalised CITNOW vehicle presentation.
- Second-facing every retail opportunity to maximise conversion and customer confidence.
- Driving vehicle sales performance, departmental profitability and Profit Per Unit (PPU).
- Maximising Finance & Insurance and accessory sales through compliant, customer-focused selling.
- Leading daily sales meetings and reviewing opportunities, appointments, pipeline activity and vehicle handovers.
- Producing daily performance reporting for the General Manager.
- Monitoring CRM compliance, enquiry conversion and departmental performance.
- Championing exceptional customer satisfaction and five-star online reviews.
- Working collaboratively with Preparation, Administration and Aftersales to deliver a seamless customer experience.
What We're Looking For
Essential
- Minimum 3 years' Sales Management experience within the automotive sector.
- Proven experience leading successful automotive sales teams.
- Strong leadership, coaching and people development skills.
- Excellent commercial awareness with a proven ability to drive profitability.
- Experience managing Finance & Insurance performance and value-added product sales.
- Strong understanding of enquiry management and customer journey optimisation.
- Excellent communication and organisational skills.
- Experience using CRM systems.
- Full UK Driving Licence.
Desirable
- Experience within the van or commercial vehicle sector.
- Experience using CITNOW or similar video presentation software.
What Success Looks Like
You'll be measured on your ability to:
- Deliver departmental vehicle sales targets.
- Improve Profit Per Unit (PPU).
- Increase Finance & Insurance and accessory performance.
- Maximise enquiry conversion.
- Ensure every enquiry receives timely follow-up and appropriate second-facing.
- Achieve high CITNOW compliance.
- Develop and coach a successful sales team.
- Deliver exceptional customer satisfaction and online reviews.
Why Join Vanwise?
At Vanwise, we genuinely believe our people are our greatest asset.
We're building a business where people are trusted, supported and encouraged to reach their full potential. We invest heavily in developing our teams and believe that great leadership is about coaching, removing barriers and helping people succeed.
This is an exciting opportunity to join a growing business where you'll have the autonomy to make a real impact while helping shape the future of our sales operation.
Benefits
- Competitive salary with performance-related bonus.
- Company vehicle.
- Workplace pension.
- Ongoing training and professional development.
- Career progression opportunities.
- Supportive and collaborative working environment.
If you're an experienced automotive sales leader looking for your next challenge, we'd love to hear from you.
Apply today and help shape the future of Vanwise.
Pay: £45,000.00-£70,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
Work Location: In person
