Overview
As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
Key Responsibilities
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Audi brand and service standards
Skills and Qualifications
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Experience:
- Service Advisor : 1 year (required)
- Automotive service: 1 year (required)
Work Location: In person
