FMS Service Delivery Lead
Contract: IT
Location: London / Remote - open to candidates nationwide
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking a highly organised and customer-focused CAFM Service Support professional to provide support across CAFM systems and related service delivery activities.
The role involves assisting with CAFM system administration, troubleshooting issues, managing licences, and supporting customers to ensure smooth day-to-day operations.
Job Description
We are looking for a candidate with experience working with CAFM platforms, ideally Concept Evolution.
Occasional site support may be required for activities such as mobilisation projects and system implementations.
Key Responsibilities
- Providing CAFM system support and troubleshooting.
- Assisting with project management and mobilisation activities.
- Managing system licences and administrative tasks.
- Delivering excellent customer service and user support.
- Coordinating tasks effectively and maintaining accurate records.
- Building strong relationships with stakeholders and end users.
- Supporting CAFM system administration and day-to-day operations.
- Assisting with system implementations and mobilisation support on-site when required.
Professional and Personal Competencies/Qualifications
- Experience working with CAFM systems (e.g. Concept Evolution or similar).
- Strong organisational and time management skills.
- Excellent communication and interpersonal abilities.
- Proactive problem-solving approach.
- High attention to detail and accuracy.
- Ability to prioritise and manage multiple tasks effectively.
- Customer-focused mindset with strong service delivery skills.
- Competent in system administration and general IT tools.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
