What's involved with this role:
- To provide first-class, professional, customer service to residents, leaseholders, suppliers and clients.
- To assist Property Managers in a variety of admin tasks.
- To handle phone calls in a warm, confident and friendly manner in line with company standards. To answer, screen and forward calls accordingly.
- To resolve and direct enquires in relation to a wide range of property management issues including repairs, taking payments and general management enquiries.
- To research required information using the systems/resources.
- Process forms and raise work orders in the system.
- Complete call logs and input into systems as directed.
- Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook.
- Carry out administrative tasks and duties as and when required (photocopying, printing, ordering supplies etc.)
- Full training and support will be provided.
About You:
- Impressive IT skills, with the ability to multitask.
- Superb communication and rapport-building skills
- Amazing levels of active listening, empathy, and resilience
- Excellent verbal and written communication skills. Ability to communicate at all levels.
- Previous experience in a customer-facing support role, not mandatory but good to have.
- Enthusiastic team player, always ready to take up the next challenge
- Excellent Microsoft skills in Word, Excel and Outlook, IT literate (essential).
Job Types: Full-time, Part-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Expected hours: 20 – 40 per week
Additional pay:
Benefits:
- Casual dress
- Company events
- Company pension
- Free fitness classes
- Free parking
- On-site parking
- Transport links
Schedule:
Experience:
- Customer service: 3 years (required)
Language:
Work Location: In person
Reference ID: ag
