The Role:
This is an office based role working 20 hours per week, Monday to Friday.
Key Responsibilities:
Manage and monitor the compliance email inbox, ensuring all correspondence, incidents, concerns, referrals, and compliance-related enquiries are acknowledged, tracked, escalated where appropriate, and responded to promptly.
Maintain and update incident reporting logs, compliance databases, and governance records, ensuring accurate recording of investigation status, actions taken, outcomes, and follow-up activities.
Liaise with the Registered Manager, case managers, and other stakeholders to escalate risks, provide updates on compliance matters, and support the implementation and monitoring of corrective actions.
Monitor incident trends, compliance breaches, audit findings, and performance data, identifying recurring themes, risks, and opportunities for service improvement.
Oversee the organisation's training matrix and staff compliance records, ensuring that all training, qualifications, DBS checks, supervision records, and other mandatory documentation are accurately maintained, up to date, and compliant with regulatory requirements by the designated staff members.
Monitor training completion and compliance requirements, producing regular reports, issuing reminders for overdue actions, and supporting staff to access learning resources.
Communicate updates relating to policies, procedures, compliance requirements, and mandatory training across the organisation.
Conduct regular audits of client files, care records, and compliance documentation using established quality assurance frameworks and checklists.
Identify gaps, areas for improvement, and non-compliance issues, providing feedback and recommendations to relevant stakeholders to support continuous quality improvement.
Prepare audit summaries, compliance reports, governance reports, and improvement plans, collecting and analysing data to support organisational oversight and regulatory compliance.
Assist with the planning, distribution, collection, and analysis of service user, family, and stakeholder feedback surveys to inform quality improvement initiatives.
Work collaboratively with case management teams to ensure compliance with organisational standards, proactively resolving concerns and addressing missing or overdue documentation.
Attend clinical, governance, and operational meetings, recording minutes, documenting agreed actions, and monitoring completion of follow-up activities.
Provide professional administrative support, including document management, record keeping, report preparation, meeting coordination, and data entry.
Act as a key point of contact for compliance and organisational enquiries, ensuring stakeholders receive a responsive, professional service and escalating urgent concerns to senior management when required.
Maintain your own training compliance with and ensure they are up to date with regulatory standards.
This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances.
