OP COURAGE: The Veterans Mental Health and Wellbeing Service provides specialist mental health support for reservists, armed forces veterans, and their families across the Southwest of England.
The service operates across a large geographical area covering the Southwest region, providing support through community-based clinics, digital appointments, and outreach work. We are committed to improving access to care, reducing health inequalities, and helping veterans achieve meaningful recovery, wellbeing, and social inclusion.
As a Community Support Worker (Recovery) within OP COURAGE, covering Dorset & Somerset, you will support the Armed Forces community in their recovery journey to inspire hope, build trusting relationships, and support veterans to navigate services, strengthen their resilience and confidence, and achieve their personal goals. You will play a vital role within a compassionate and dedicated multidisciplinary team that values the unique contribution of support workers in promoting recovery and wellbeing.
If you believe your skills, experience and personal attributes can help make a positive difference to the lives of others and you want to be part of a dedicated and supportive team, we would love to hear from you.’
Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Forming compassionate, recovery-focused, therapeutic relationships with service users and their carers, supporting them to manage their mental health needs in a community setting.
Engaging in the full range of ongoing needs assessment processes required by the team, including mental state, dynamic clinical risk, spiritual and cultural needs, and emotional, psychological and physical wellbeing.
Supporting service users to manage their finances and / or housing needs.
Empowering service users to self-manage aspects of their ongoing treatment, such as medication, diet and lifestyle, physical health and general wellbeing.
Depending on the team, key activities may also include undertaking the role of Care Coordinator for service users who have been assessed as presenting relatively low to moderate levels of clinical complexity and risk, under the guidance and supervision of registered clinicians.
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Promote and champion the rights, values, responsibilities and diversity of people, and act in an open and compassionate way within clear professional boundaries.
Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.
Contribute to the planning, implementation and review of care packages, including implementing specific parts of an individual care plan.
Working autonomously within relevant practice boundaries, under indirect, but not ‘direct’, supervision of registered clinicians.
Maintain accurate, confidential records of patient activity, contributing to a range of written documents as appropriate, including reports, referrals and letters. This includes collaboratively working with individuals to complete the Outcome Star and attend training in this tool if required.
Enable people to understand and manage their mental health needs in line with their care plan and relapse prevention strategies. This may include enabling people to manage their own domestic and personal resources, housing needs, and enabling people to access learning / training, or work opportunities.
Support individuals in developing and maintaining their identity and personal relationships, including potentially difficult relationships.
Support people with mental health needs to engage with their own health care, in accordance with their care plan.
Act to protect individuals from abuse and harm in line with local and National policies and procedures (e.g. Safeguarding, Risk Management and Suicide Prevention).
Work proactively with carers and families, identifying carers’ needs and signposting to appropriate services or agencies.
Proactively develop your knowledge and practice, making use of both clinical and management supervision and available learning opportunities.
Promote, monitor and maintain health, safety and security in the workplace
Please see full job Descriptions for all responsibilities
