As a Technical Support Executive, you'll play a key role in supporting our Partner Services team by providing expert technical guidance and assistance for customer enquiries, as well as offering dedicated support for key accounts. Using your product knowledge, you'll diagnose issues, provide practical solutions, and help customers get the very best from our products.
You'll also help identify trends in product performance, investigate recurring technical issues, and work closely with internal teams to understand root causes and implement long-term improvements that enhance both product quality and the customer experience. In addition to technical support, you'll process customer orders, respond to telephone enquiries, and deliver outstanding customer service every step of the way.
While the role is primarily office-based, you'll also spend time working alongside our on-site technicians, giving you the opportunity to develop hands-on technical knowledge and gain a deeper understanding of our products, systems, and processes. This combination of office and practical experience makes it an ideal role for someone looking to grow their technical expertise and build a rewarding career.
Shift Pattern: Monday to Friday, 7am to 4pm
What you will be doing:
- Provide technical support and guidance to customers, partners, and internal teams.
- Manage and resolve customer enquiries in a professional and timely manner.
- Support key accounts with technical advice and issue resolution.
- Investigate product and manufacturing issues to determine root causes.
- Identify recurring trends and recommend improvements or corrective actions.
- Process customer orders accurately and efficiently.
- Answer and manage incoming telephone calls and email enquiries.
- Work closely with on-site technicians to enhance technical expertise.
- Maintain accurate records of customer interactions and technical cases.
- Contribute to delivering a high standard of customer satisfaction.
- Strong customer service and communication skills.
- Technical aptitude with the ability to understand and explain product functionality.
- Problem-solving and analytical skills.
- Ability to prioritise and manage multiple tasks effectively.
- Proficiency in Microsoft Office and related business systems.
- Experience in a technical support, customer service, or partner support environment is desirable.
- A proactive approach to learning and continuous improvement.
What Origin can offer you:
- Medicash Health Cover: Affordable plans with great benefits for you and your family
- 24/7 Virtual GP: See a doctor anytime, anywhere - flexible on-demand support whenever you need it
- Christmas Shutdown: The whole company takes a break - no stress, just festive time off
- Gym & Retail Discounts: Save big on fitness and shopping, just for being part of Origin
- Long Service Awards: We celebrate your milestones and honour your commitment
- Group Life Insurance: Peace of mind for you, support for your loved ones
- Cycle to Work: Get a new bike - stay fit, save money, go green
- Scottish Widows Pension: Build financial security for life after work, focus on today while we help you prepare for tomorrow
- Wycombe Wanderers Box Access: Enjoy select matches in style - bring family and friends and soak it in
- Employee Assistance Programme - free confidential support for life's challenges
- Career Development: Access to training and funding to help you grow professionally
- CSR initiatives: Get involved in supporting our nominated charities and making a positive impact int he local community
- Social events: Enjoy team building events, including our summer gatherings and festive Christmas party
