Operations Contract Manager
Location: London (Hybrid Working)
Contract: Permanent | Full Time
Working Hours: Monday to Friday
Reporting to: Operations Director
Salary: £60,000–£70,000 per annum
About Semper
Semper is a growing utilities contractor delivering high-quality infrastructure services across London and the surrounding areas. As a business in the early stages of growth, we're building a team of ambitious, proactive people who are passionate about delivering operational excellence.
Our culture is built on trust, accountability and collaboration. We value people who take ownership, lead by example and enjoy working in an environment where they can influence the future of the business.
Joining Semper means becoming part of an ambitious organisation where your experience, leadership and ideas will help shape the next stage of our growth.
The Opportunity
We're looking for an experienced Operations Contract Manager to lead the successful delivery of our operational contracts, ensuring projects are delivered safely, efficiently and to the highest standards.
Working closely with the Operations Director, you'll take ownership of day-to-day operational performance, building strong relationships with clients, leading operational teams and driving continuous improvement across our contracts.
This is an exciting opportunity for an experienced operational leader who enjoys taking ownership, developing teams and helping build a growing business.
Key Responsibilities
Operational Leadership
- Lead the safe, efficient and successful delivery of operational contracts.
- Manage day-to-day operational performance, ensuring works are completed on time, within budget and to the highest quality standards.
- Provide leadership, support and direction to operational teams and subcontractors.
- Foster a positive culture focused on safety, accountability and continuous improvement.
Contract Delivery
- Oversee contract mobilisation, delivery and close-out activities.
- Monitor programme delivery, operational performance and contractual obligations.
- Identify operational risks and implement effective mitigation strategies.
- Ensure all works are delivered in accordance with client requirements and company standards.
Client Relationship Management
- Develop and maintain strong relationships with clients and key stakeholders.
- Act as the primary operational contact for allocated contracts.
- Attend client meetings and provide regular operational updates.
- Promote a collaborative approach to resolving operational challenges.
Commercial & Performance Management
- Work closely with the Commercial Manager to maximise contract performance.
- Support change management and commercial opportunities throughout project delivery.
- Monitor operational KPIs and implement improvements where required.
- Ensure accurate operational reporting and forecasting.
Health, Safety & Compliance
- Champion a strong health, safety and wellbeing culture across all operations.
- Ensure compliance with all relevant legislation, industry standards and company procedures.
- Promote best practice and continuous improvement across operational delivery.
Team Development
- Coach, mentor and develop operational teams.
- Support recruitment and onboarding as the business continues to grow.
- Encourage a collaborative, high-performing working environment where individuals are empowered to succeed.
About You
You are an experienced operational leader with a proven ability to deliver contracts, lead teams and build strong client relationships. You are someone who enjoys taking ownership, solving problems and making informed decisions in a fast-paced operational environment.
Essential
- Significant operational management experience within Utilities, Infrastructure, Construction or Engineering.
- Proven experience managing operational contracts and delivery teams.
- Strong leadership and people management skills.
- Excellent client relationship management experience.
- Strong understanding of operational planning, programme delivery and contract performance.
- Commercial awareness with the ability to identify risks and opportunities.
- Excellent communication and stakeholder management skills.
- Full UK Driving Licence.
Desirable
- Experience delivering utility infrastructure projects.
- Knowledge of NEC contracts and framework agreements.
- IOSH or NEBOSH qualification.
- SMSTS or equivalent site management qualification.
- Experience supporting business growth or contract mobilisation.
Why Join Semper?
This is an opportunity to join a growing business where your leadership will have a direct impact on how the organisation develops.
Rather than stepping into a large corporate structure, you'll work closely with senior leadership, helping shape operational processes, develop teams and contribute to the continued success of the business.
As Semper grows, so too will the opportunities for career progression and wider operational leadership.
Who Thrives at Semper?
We're looking for leaders who:
- Take ownership and accountability.
- Lead by example.
- Build strong relationships with colleagues, clients and stakeholders.
- Empower and develop others.
- Look for solutions rather than problems.
- Thrive in a collaborative environment.
- Are excited by the opportunity to help build a growing business.
If you're looking for a leadership role where you can make a genuine impact, influence operational strategy and grow alongside an ambitious business, we'd love to hear from you.
Pay: £60,000.00-£70,000.00 per year
Benefits:
Work Location: In person
