About the role
Are you highly organised, proactive, and motivated by keeping operations running smoothly? Our Planning & Resource Team (PRT) sits at the heart of our service delivery, coordinating everything from initial client engagement through to successful completion of works. As a Planning Coordinator, you’ll play a vital role in ensuring our services are delivered efficiently, professionally, and on time.
You’ll be the link between clients, residents, engineers, and internal teams; scheduling appointments, tracking progress, and keeping everyone informed. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in delivering a seamless customer experience, this role offers the opportunity to make a real impact across the business.
This role would ideally suit an experienced Planner who thrives on solving problems, juggling multiple priorities, interpreting engineering notes, ordering parts, and keeping many moving parts running smoothly.
Location and working hours:
- Full-time position (37.5 hours per week).
- Monday to Friday: 7.5 hours per day between the hours of 08:00 – 20:00
- Office location: Stuart House, Peterborough (PE1 5DD)
Required skills and attributes:
- Proven experience in planning and scheduling within a fast-paced operational environment.
- Ability to remain composed and effective when working under pressure, particularly when managing competing priorities.
- Proficient in Microsoft Office applications, with intermediate-level Excel skills and a high level of confidence using Outlook, Word, and Teams.
- Strong time management skills, with the ability to prioritise tasks effectively and meet deadlines.
- High level of attention to detail, with well-developed problem-solving capabilities.
- Excellent written and verbal communication skills, enabling clear and professional interactions with a range of stakeholders.
- Strong organisational skills, with the ability to manage multiple tasks simultaneously and maintain accuracy.
Benefits:
- Salary: £26,328 per annum.
- Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
- This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values:
Community
Innovation
Excellence
Sustainability
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