Job Overview
Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.
No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.
We're looking for candidates who are:
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Excellent communicators with a professional telephone manner
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Computer literate with the ability to adapt to new systems
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Reliable, proactive, and customer-focused
If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!
Main Duties
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Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
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Offer phone support to M&S store colleagues, assisting with security-related matters
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Accurately input security and crime incident data into a central database
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Deliver exceptional customer service to our client, ensuring their needs are met
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Conduct regular check-in calls with security personnel to share valuable intelligence and updates
What we are looking for
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Excellent communication and customer service skills
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Strong ability to multi-task and prioritize workload effectively
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Highly committed, motivated, and proactive
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Experience working collaboratively as part of a team
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A keen interest in technology and AI
What we offer
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£31,994.19 per annum working an average of 40 hours per week, including weekend working.
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Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
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A competitive salary
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Very attractive retail discount
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Overtime opportunities
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Training, career development & progression
