Full time / 37 Hours Per Week / Fixed Term for 12 Months
Our Adult social care teams provide vital services to the people of Leicester. With many unsung heroes such as the Technology Enabled Care Services. Who provide a efficient and effective service to keep people in their own homes.
As an officer your role is to deliver and maintain technology solutions into people’s homes to support their daily life and wellbeing. Through these solutions people will be able to summon assistance or manage day to day activities for themselves. A key part in supporting the health, wellbeing and independence of people within the city.
Operating on a rota pattern with the 4 other TECS officers between you you’ll cover 7 days per week between 8am and 8pm. Primarily be remote working to deliver services into people’s homes. You will undertake some office based duties to prepare for home visits, manage stock., etc.
What you’ll be doing
Day to day you’ll review the appointments scheduled for yourself on a planner and familiarise yourself with the person you will be visiting. Focusing on the outcome that is to be achieved via the technology solution.
When visiting the person, you’ll reassure them about the benefits of a technology solution and decide upon the most suitable solution for the person. Liaising with the person to be supported, their nominated responders and/or social care services.
You’ll then update the database to record of all technology installed and input the personal details that you’ve gathered. This will help the LeicesterCare service respond to alarm calls received from the person via any technology you have installed. A team you’ll create strong links to.
What you’ll need
Communication and problem-solving skills are essential in this role. During a home visit you’ll need to be able to pull together information from various sources, e.g. what the person is saying and how they are sounding during the home visit combined with notes previous read on the planner and original referral form. Enabling you to understand how you can best support a person and deliver the intended outcome via technology.
You’ll be confident in your decision making when recommending a technology solution. While being empathetic and reassuring to the person and their responders.
As you will be driving a City Council provided vehicle for this role you will need to have a full valid driving licence.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.
Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: Mukesh Purohit 0116 454 2723.
Interviews / Assessments will take place on 20th and 21st of August
