Job description
We have an exciting opportunity for a Patient Support Coordinator/ Medical Receptionist to join the VisitHealth team. This role will be based in our West London clinic, and we are offering a competitive salary and benefits.
The Patient Service Coordinator/ Medical Receptionist will play a key role in the progressive development of the administrative support services provided to Clinicians. You will be the first point of contact for patients, relatives, clinic staff and other professional bodies for walk-in, email and telephone enquiries relating to VisitHealth.
Key Responsibilities:
The responsibilities of the Patient Support Coordinator / Medical Receptionist include, but are not limited to:
- Provide clinicians with a comprehensive range of administrative services whilst developing their practice within VisitHealth. This includes diary management, responding to queries, bookings and more.
- Operate a multi-line phone system, responding, screening, and directing telephone calls promptly and professionally, taking and relaying messages when appropriate.
- Support clinicians with queries on the VisitHealth procedures, systems, and administration by being the first point of contact and the link between other internal departments.
- Ensure all patient notes, patient details, referral letters and information are captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
- Schedule and coordinate employee travel and commute.
- Maintain inventory of office supplies, including envelopes, stamps, labels, courier supplies, etc.
- Maintain active awareness of staff members’ whereabouts and availability.
- Maintain and tidy the reception and coffee serving areas.
- Draft and send invoices to customers, sub-contractors, and suppliers.
- Draft, edit, and finalise various letters, reports, raw data, or other various forms of documentation.
- Provide administrative support tasks, such as proofreading, transcribing handwritten information, and document sorting.
- Take and place orders for office supplies and deliver them to the proper departments.
- Provide general company information to outside callers and visitors.
- Receive, sort, and deliver any mail or fax deliveries to their intended recipients.
- Other General Correspondence duties as required.
- Provide extraordinary customer service to patients.
Safety
- Promote, execute, and adhere to the company’s safety program, and encourage all employees, sub-contractors and consultants to adopt safety as a culture.
- Work in a safe, responsible manner to not intentionally injure oneself, or endanger the wellbeing of others.
- To be part of all meetings, workshops and training events.
Teamwork
- Participate as an integral member of the team, and contribute towards the success of the organisation, which may involve the provision of other technical and administrative support, as required.
- Collaborate with any project teams on other special initiatives, as required.
Work Experience
- Minimum 1-year experience in administration, reception, or other clerical positions.
- Strong sense of patient focus and delivering exceptional customer service
- Technical Knowledge
- Advanced knowledge of computers and computer software, such as Microsoft Word, Excel, PowerPoint, and Outlook.
- Basic knowledge of office equipment, such as switchboard, fax machine, computer, photocopier, or other related office equipment.
Transferable Skills
- Interpersonal skills
- Time Management
- Data entry
- Basic typing skills
- Organizational skills
- Communication skills
- Basic mathematical skills
- Critical thinking
- Interpret and follow instructions.
- Recordkeeping
Abilities
- Demonstrate professionalism.
- Have a sense of urgency to meet deadlines.
- Accountability and dependability
- Punctuality
- Demonstrate initiative.
- Strive for excellence.
- Accomplish goals in a team environment.
- Attention to detail.
- High energy, and ability to manage stress.
- Multi-task and set priorities effectively.
- Possess a positive “can do” attitude.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Types: Full-time, Contract
Contract length: Permanent
Salary: Base rate £26,500.00 per year plus KPI based monthly bonus
Benefits:
Schedule:
- 12-hour shift
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Administration, Reception, or other clerical position: 1 year (preferred)
Job Types: Full-time, Permanent
Additional pay:
- Yearly bonus depended on performance
Benefits:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 10/08/2026
Expected start date: 01/09/2026
Job Types: Full-time, Contract, Permanent
Pay: From £26,500.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
