Gleddoch, one of the most prestigious hotel, golf and spa resorts located in Renfrewshire is recruiting a Head Therapist to join our existing team. Gleddoch is a 75-bedroom hotel, golf course, luxurious spa with food and beverage outlets.
Our mission is to provide a friendly, welcoming and personalised experience that will always be remembered. We are looking for people who can exceed guest expectations, make our guests feel special and deliver luxurious spa treatments. Our guests deserve VIP treatment, their expectations will be high, therefore applicants with previous experience working within a similar spa should apply.
Our award-winning spa Imperia Spa is one of the best in the west of Scotland. Our spa includes:
· 17m swimming pool
· Pink Himalayan salt sauna
· Aroma steam room & Salt steam room
· Outdoor 18-person Hydrotherapy pool
· Glass-fronted herbal sauna
· Sensory shower
· Brass Monkey ice bath
· Cold plunge shower
· Deep relaxation room
· Seven treatment rooms offering a range of Natura Bisse, Elemis, Temple spa and Ayurvedic treatments.
· Nail salon
· Fully equipped gymnasium
· Virtual fitness studio
Our head therapist will have a main focus on our customer journey. As well as you daily treatment allocation you will oversee our therapists ensuring their rooms are organised for the day ahead, the spa area is set up with teas and refreshments, consultation forms and other relevant paperwork and that the customer experience before and after treatment is to the company standard.
MAIN RESPONSIBILITIES:
· Ensure all guests receive a warm welcome to Imperia Spa.
· Gain an expansive knowledge of the Natura Bisse, Ayurveda Elemis and Temple spa, products & treatments offered within our Imperia Spa.
· Support with Reception and host duties when required
· Ensuring our team and providing a high standard of customer service throughout the treatment experience
· Carry out treatments according to the specific operating standards.
· Support with training requirements when needed
· Offer advice on treatments specific to the needs of the guests.
· Assist the Spa manager with staff meetings, appraisals and performance management.
· Help maintain effective communication between therapists, spa reception and management.
· Monitor treatment bookings, therapist availability and room utilisation.
· Ensure all treatment records and relevant documentation are completed correctly.
· Maximise the sale of beauty treatments, retail products and repeat treatments.
· Maintain a high level of cleanliness within the spa.
· Ensure all health, safety, hygiene, and operational procedures are followed at all times.
· Assist with stock control, ordering, inventory checks, and management of spa and leisure supplies.
· Maintain a visible senior presence in our spa with particular focus on treatments
· Lead by example, ensuring the highest standards of professionalism, teamwork, and customer care.
Specifically, we are looking for someone who is passionate about the spa and leisure industry. Commitment to the role of Head Therapist is essential, we need someone who will continue on the journey with us to become one of the leading hotels in Scotland. You must be able to present yourself in an excellent manner, have outstanding communication skills and be a real team player.
GENERAL:
· Comply with the company codes of conduct at all times.
· Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display.
· Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
· Have the desire and ability to improve your knowledge and abilities through on-going training and development.
· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
· Produce reports as required/requested by your line manager.
· Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to health, hygiene and fire safety.
· Familiarise yourself with emergency and evacuation procedures.
WHAT WE OFFER YOU
· A great place to work
· Enhanced treatment rate of pay
· A full uniform
· Discounted food, beverage and accommodation rates
· Discounted Spa treatments
· Discounted access to the leisure facilities
· Discounted access to the 18-hole championship golf course
THE RECRUITMENT PROCESS:
If this job ticks all the boxes for you and you can deliver the high standards that are expected from a hotel such as Gleddoch please click the ‘Apply Now’ button.
Please note that due to the number of applications only successful candidates shall be contacted.
Job Type: Full-time
Pay: £14.45-£16.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Greenock PA14 6YE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
