About Stone Fired
At Stone Fired, we are on a mission to redefine what takeaway food can be. We aren't a massive corporate chain, and we don't operate like one. We are obsessed with the craft of food, taking real pride in our signature recipes, our precise long-fermentation dough processes, and baking to order in specialist Italian stone ovens.
We believe our team is the key to our success. We are building a founding crew who care deeply about the customer journey from start to finish. Delivering incredible artisan food paired with a level of hospitality and warmth people simply wouldn't expect from a takeaway.
What the Role Looks Like
This is a high-energy, hybrid role spanning customer service, order engineering and kitchen operations. You will be trained across every stage of the customer journey:
The ‘Stone Fired’ Experience: We don’t just sling food, we create a great experience. From the second the phone rings or someone walks through the door, you bring the energy. Making every guest feel like a regular, nailing the details on every order, keeping dispatch moving, and take pride in delivering outstanding food so good it speaks for itself.
The Craft Behind the Crust: We don't do shortcuts in the kitchen, food prep here is an art form! From hand-stretching the dough to mastering the heat of our incredible stone oven. You bring the care, consistency and passion, to turn quality ingredients into incredible meals, ensuring every bite proves why Stone Fired is in a class of its own.
Maintaining the Standard: Respect for the food means respect for the kitchen. You take genuine pride in keeping your space clean, organised, and running like clockwork. From nailing the morning setup routines to closing out the shift with a full washdown, making sure our standards never slip.
We won’t pretend this is easy — peak service is fast, physical, and demanding. But if you take pride in doing things properly, it’s genuinely rewarding work.
Who We’re Looking For
Customer Journey Champions: You get that great service makes great food taste even better. You naturally bring warmth, easy conversation and attention to detail to make every customer interaction count.
Process-Driven & Proud: You respect the recipe and genuinely care whether a dish leaves the counter looking and tasting exceptional. If you’re not proud of your food it doesn’t leave the kitchen.
Strong Team Players: Peak hours are fast-paced and high-volume. We need people who stay calm under pressure, maintain a positive attitude, and support their teammates through every rush.
Willingness to Learn: Previous experience in hospitality, takeaway, or customer service (1 year preferred) is great, but a proper work ethic and pride in what you do matter most. We can teach you the rest.
Why Join Stone Fired?
Real Progression: You aren’t just taking a job, you’re joining our business on day one. Our founding team will help establish our store and shape the future of Stone Fired. We’re building a brand designed to scale, and we want the people who help us launch to become future leaders as we expand.
Shift Perks: Free fresh meals while on shift, plus employee discounts when off-duty.
Culture: Be part of a brand new team where your contribution genuinely
shapes how we work — not just another crew member on a rota. You get to help establish our standards, refine our processes, and set the vibe for every team member who joins after you.
Great Environment: Work in a brand-new, modern kitchen equipped with top-tier equipment.
On-site parking, workplace pension scheme, and uniforms provided.
Pay: £12.71 per hour
Expected hours: 16.0 – 40.0 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
