We currently require an EXPERIENCED receptionist.
DUE TO OUR LOCATION, YOU WILL NEED TO HAVE YOUR OWN MEANS OF TRANSPORT.
You will be part of a small front of house team and will understand the importance of providing a friendly, welcoming and efficient service to all hotel guests. To fit in with our team and ethos you will be friendly, outgoing and have high standards of dress and presentation.
This role will require you to perform various tasks that are essential to the successful daily operations of a hotel's front desk including but not limited to:
· Welcome guests in a friendly and professional manner
· Check guests in, issue room keys, provide information on hotel services and room location
· Check guests out, accept and process payments by cash, card or other method
· Operate the switchboard in a prompt and courteous manner dealing with all customer and telephone enquiries;
· Accurately process all cash and credit card transactions using established procedures
· Be positive, friendly and helpful with all hotel guests, developing a good rapport and resolve any complaints/issues quickly to maintain high quality customer service.
· Deal with all hotel reservations, cancellations and adjustments
· Work as part of a team with colleagues and other departments in a well-organised and systematic way in order to deliver excellent quality and service
· Promote and sell the hotel and its products via social media and other means
Hours of work will involve mornings, evenings and weekends.
Qualifications and requirements
- Fluency in the English language both spoken and written
- Excellent administrative skills
- Excellent communication and listening skills
- High level of IT proficiency and proven experience with Microsoft Office
- Good knowledge of social media advertising
Job Type: Part-time
Pay: From £12.71 per hour
Expected hours: 18.0 – 24.0 per week
Benefits:
- Company pension
- On-site parking
Work Location: In person
