At Mencap, our Digital, Data & Technology (DDaT) function plays a vital role in delivering safe, reliable and effective services for people with a learning disability.
We are now looking for an experienced and strategic Head of Technology Operations to lead our Technology Operations (Run) domain. This is a senior leadership role with organisation-wide responsibility for ensuring our digital platforms and services are stable, secure and performing effectively. You will be accountable for the operational health of Mencap’s digital estate, including infrastructure, cloud platforms, networking, digital workplace technologies and colleague-facing technology support. You will lead key teams, including the Help Desk and Digital Platforms squads, ensuring services remain reliable while supporting the adoption of new technologies.
This role is critical in ensuring colleagues across the organisation experience dependable, responsive technology services that enable them to deliver high-quality support.
This is a full-time, permanent role (37.5 hours per week). Regular onsite presence (1 - 2 days per week) will be required in either our London or Peterborough office, with occasional travel to other Mencap locations as needed.
Key Responsibilities
- Lead Technology Operations, ensuring stable, secure and high-performing digital services across the organisation
- Oversee infrastructure, cloud, digital workplace and user support services
- Embed ITIL-based service management and act as Major Incident Owner during critical issues
- Manage and develop technical teams, suppliers and operational budgets
- Drive continuous improvement, resilience and service optimisation
- Act as the organisational Major Incident Owner, leading response, escalation and communication during critical incidents
About You (Essential Skills & Experience)
We’re looking for a senior technology leader who brings both strategic oversight and strong operational delivery capability.
You will have:
- Significant experience leading large-scale technology operations, infrastructure or service management functions within a complex organisation
- Proven experience managing enterprise technology environments that support critical services
- Strong leadership experience managing multi-disciplinary technical teams
- Deep understanding of cloud and digital workplace platforms, including Microsoft Azure, Microsoft 365, Entra ID and Intune
- Experience managing enterprise networking and connectivity environments (e.g. SD-WAN)
- Strong knowledge of ITIL-aligned service management practices
- Experience leading major incident management and organisational response to service disruption
- Experience managing third-party suppliers and technology service providers
- Experience overseeing operational technology budgets
- Excellent communication skills with the ability to translate technical issues into business impact
- A calm, decisive approach in high-pressure situations
- A commitment to inclusive leadership and delivering accessible digital services
Most importantly, you will share our values and be motivated by the opportunity to use technology to improve the lives of people with a learning disability.
Please kindly review the attached Job Description for full details of the role and requirements.
If you are passionate about delivering reliable, high-quality technology services and want to play a key role in supporting an inclusive organisation, we would love to hear from you.
This advert will close on the 10th July 2026.
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
