About us
The Joint Operations Family is a group of Medical Device companies based in Royal Wootton Bassett, founded in 2015. The businesses have grown rapidly and there is now a team of 80+ people managing a portfolio of innovative healthcare technologies used in hospitals throughout the United Kingdom, Ireland and Germany. The organisation views the quality and wellbeing of its people as a key element in its success.
Role
Joint Operations Ltd is looking for an experienced Order Processing Assistant to work within our Customer Services Team, and alongside our Technical Services Team. The Order Processing Assistant will provide outstanding customer service support and will become an integral part of the Joint Operations Team.
The successful candidate will agree with and actively promote Joint Operations' non-negotiable values;
Committed to patient care: We put clinicians and patients at the heart of everything we do
Ethical Integrity: We are honest and accountable for our actions and decisions
Excellence through collaboration: We aim to deliver excellence consistently and collaboratively
Innovation and adaptability: We see problems as opportunities to learn and improve
Open and honest communication: We are transparent and encourage communication that empowers performance
inclusivity and kindness: We make each other feel welcome and valued within the Joint Operations culture
KEY RESPONSIBILITIES
Customer Service and Order Processing:
- Receive purchase orders and check all details are correct before accepting them
- Communicate effectively with customers, colleagues and area managers via email/telephone to provide frequent updates on ETAs, backorders, pricing or general queries
- Manage the email inbox diligently, prioritising more urgent, time sensitive orders/requests independently
- Prepare suitable and presentable boxes for high value medical products and ensure delivery addresses on shipping labels are correct
- Arrange collections for customer returns using various courier options
- Check and process customer returns
- Send daily order reports to our off-site dispatch warehouse
PERSON SPECIFICATION
- Proven experience in order processing within a similar industry
- Familiarity with supply chain operations and logistics
- Proficiency in using stock control systems, Excel and other relevant order processing software
- Strong data analysis skills to drive process improvements
- Excellent communication and interpersonal skills with internal and external stakeholders
- Ability to work efficiently and accurately, in a fast-paced environment
- Proven ability to problem-solve and to take a proactive approach when resolving issues
- A positive attitude and a pride in completing tasks
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company events
- Free parking
- Private medical insurance
Ability to commute/relocate:
- Swindon SN4 8SY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service : 1 year (preferred)
Work Location: In person
