About the Role
Careaid Limited is looking for a dedicated, organised and compassionate Care Administrator to join our team at our London Bow Branch.
The successful candidate will provide day-to-day administrative support and assist with the coordination of service users, care staff and schedules. You will work closely with the Care Manager, Senior Office Administrator and senior management to support the smooth and effective delivery of our domiciliary care services.
Key Responsibilities
- Provide day-to-day administrative support to the branch.
- Maintain accurate service-user and staff records, including electronic and paper files.
- Update information on the Care Management System and other office systems.
- Maintain staff and service-user schedules and assist with arranging appropriate staff cover.
- Answer telephone calls and respond to enquiries in a professional and courteous manner.
- Act as a first point of contact for service users, staff, visitors and professionals.
- Assist with staff recruitment, onboarding and related administration.
- Record staff starters, leavers, changes and sickness absence.
- Assist the Care Manager and senior staff with administrative and operational tasks.
- Communicate professionally with care staff, service users, NHS, Local Authorities and other agencies.
- Assist with meetings, audits, training and other office activities as required.
- Maintain confidentiality and comply with data protection, CQC and company requirements.
- Undertake other reasonable duties within the scope of the role as directed by management.
About You
The ideal candidate will:
- Have excellent organisational and communication skills.
- Be professional, reliable, approachable and compassionate.
- Have good attention to detail and the ability to manage multiple tasks.
- Be confident using computers, Microsoft Office and Excel.
- Be able to work independently and as part of a team.
- Understand the importance of confidentiality and data protection.
- Have previous administration or care-sector experience (desirable but not essential).
What We Offer
- Supportive and friendly working environment.
- Training and development opportunities.
- Opportunity to develop your career within a growing care organisation.
- A rewarding role supporting the delivery of high-quality care.
How to Apply
If you are organised, professional and passionate about supporting high-quality care, we would like to hear from you.
Please submit your CV and a covering letter explaining why you are suitable for the role.
Careaid Limited is committed to providing high-quality, person-centred care and expects all employees to uphold our values of professionalism, respect, dignity and confidentiality.
Pay: £24,420.00-£25,000.00 per year
Work Location: In person
