Service Co-ordiantor
Based in Warrington
Salary: up to £30,000
- £30,000 salary
- Monday – Friday, 8:00am – 5:00pm
- 25 days annual leave + bank holidays
- Discretionary company bonus
- On-site parking at Warrington HQ
- Company pension scheme
- Private health insurance
- Death in service cover
- Modern digital systems for job management
THE COMPANY
We are a well-established building services and climate solutions provider with over 25 years of experience delivering installation, maintenance and servicing solutions across commercial and industrial environments throughout the UK.
The business supports a wide range of sectors, including offices, healthcare, education, manufacturing, retail, data centres and commercial facilities.
With a strong reputation for quality, customer service and reliable engineering support, the company continues to grow and invest in its people, systems and service delivery.
As part of this continued growth, we are looking to recruit an experienced Service Coordinator to join the team at our Warrington-based head office.
THE ROLE
As Service Coordinator, you will play a key role in supporting the engineering team and ensuring planned and reactive works are scheduled and delivered efficiently.
You will be responsible for coordinating engineers, communicating with customers and ensuring jobs are progressed from initial booking through to completion.
Key Responsibilities
- Coordinate and schedule planned and reactive maintenance works.
- Allocate engineers to jobs based on location, availability, skills and workload.
- Manage engineers’ diaries and ensure schedules are kept up to date.
- Liaise with customers to arrange appointments and provide updates on works.
- Monitor engineer attendance, job progress and completion.
- Deal with incoming service calls and enquiries professionally.
- Prioritise reactive breakdowns and urgent customer requirements.
- Liaise with engineers to ensure they have the correct information, parts and equipment required for each job.
- Follow up outstanding and incomplete works.
- Ensure engineers complete job sheets, reports and relevant documentation accurately.
- Update the company’s digital job management systems.
- Liaise with subcontractors and suppliers where required.
- Monitor response times and ensure works are completed within agreed deadlines.
- Escalate any issues affecting service delivery to the appropriate manager.
- Maintain strong relationships with customers, engineers and internal departments.
- Assist with invoicing and job close-out where required.
- Support the wider service team with general administration and coordination.
THE IDEAL CANDIDATE
We are looking for someone who is organised, proactive and confident communicating with both customers and engineers.
You will ideally have:
- Previous experience in a Service Coordinator, Service Administrator, Engineering Coordinator or similar role.
- Experience within building services, HVAC, refrigeration, mechanical or electrical engineering would be highly advantageous.
- Excellent organisational and time-management skills.
- The ability to prioritise a busy and constantly changing workload.
- Strong communication skills, both written and verbal.
- Good IT skills and confidence using digital systems.
- Excellent attention to detail.
- A professional and customer-focused approach.
- The ability to work under pressure and meet deadlines.
- A proactive approach to problem-solving.
Why Join?
This is an excellent opportunity for an experienced Service Coordinator to join a stable and growing building services business, working within a supportive team environment with a Monday–Friday, 8am–5pm working pattern.
If you have experience coordinating engineers or working within a technical/building services environment and are looking for a long-term opportunity, we would be keen to hear from you.
BB1
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
