Job Summary
We are seeking a dynamic and highly organised Office Administrator to join our team! In this vital role, you will be critical to our daily operations, supporting all functions within the organisation including Finance, Procurement, HR, Marketing, Compliance and Operations . If you thrive in fast-paced settings and enjoy multitasking, this is the perfect role for you!
Queensway Advisory is the shared services function for Queensway Hospitality Group and a portfolio of external clients, supporting the Group's operations, finance, and wider office needs. The team is currently playing a key role in the Group's acquisition of a significant multi-site expansion that will substantially increase the scope and scale of the business over the next months.
This is an excellent opportunity to join a small, collaborative, and highly hands-on team at a particularly exciting stage of its growth journey. You will gain valuable exposure to multi-site group operations, systems implementation projects, and live acquisition activity, providing key administrative support to the Operations team as well as the wider office environment.
At Queensway, we are passionate about developing our people as well as our business. We are committed to helping our colleagues achieve their personal and professional ambitions through ongoing support, learning opportunities, and meaningful career development, while contributing to the continued success of our growing organisation.
Purpose of the role:
To provide day-to-day administrative support to the Operations team, and wider office, developing core business administration skills with the opportunity to work towards a recognised qualification. The role is varied and incorporates general business administration and operational coordination across the Group's sites, along with providing light-touch administrative support to the finance team as needed.
Key responsibilities:
· Answer incoming calls and direct to relevant party
· Provide general administrative support across the Operations team and wider Queensway Hospitality Group
· Coordinate and maintain operational and compliance documentation across sites, including licences, contracts, and site records
· Support scheduling, minute-taking, and follow-up actions for operations meetings
· Support onboarding administration for new sites as they transfer into the Group as part of the acquisitions
· Liaise with suppliers and contractors on operational matters such as maintenance, equipment, and service providers
· Maintain and update supplier and site records across shared systems
· Assist with filing, scanning, and organising business documents
· Provide light-touch administrative support to the finance team during busy periods, and any other ad hoc administrative tasks as required across the business
Skills, competencies, and experience:
Essential
· GCSE Maths and English (or equivalent), grade 4/C or above
· Basic proficiency with Microsoft Excel & Word
· Strong attention to detail and accuracy
· Good organisational skills and ability to manage multiple tasks
· Reliable, punctual, and able to handle sensitive/confidential information with discretion
· Clear written and verbal communication skills
· A genuine interest in pursuing a career in business operations or administration
Desirable
· Prior exposure to business systems or software (e.g. Xero, Sage, scheduling or CRM tools)
· Experience in an office or administrative environment
· Interest in the hospitality sector
What we offer:
· Fully funded apprenticeship study support and paid study time
· Mentoring from experienced leaders within the team
· Direct exposure to multi-site Group operations and a live acquisition project
· A clear route for progression
· Supportive, close-knit team environment
Pay: Up to £26,000.00 per year
Work Location: In person
