Job overview: Fixed Term Contact until June 2029
Are you passionate about helping people feel confident using digital systems?
We’re looking for a Senior ICT Support Officer / Senior Trainer to join the BCUHB Digital ICT Academy part of the ICT User Experience Team. This role is focused on supporting staff to get the most out of our clinical systems through high-quality training, hands-on support, and continuous improvement.
You’ll play a key role in delivering and developing training across our clinical systems portfolio, working closely with clinical teams and alongside the CCIO and CNIO functions. You won’t just be supporting systems, you’ll be helping staff build the confidence and skills they need to use them safely and effectively.
This is a great opportunity if you enjoy teaching, coaching, and working directly with staff to improve how digital systems are used in practice.
In this role you will:
Lead the delivery of training for clinical systems, including classroom sessions, virtual learning, and on-the-job support
Support staff during system rollouts through floor walking, coaching, and at-the-elbow guidance
Help design and improve training materials, lesson plans, and digital learning content through the Digital ICT Academy
Work closely with clinical and operational teams to understand their needs and adapt training accordingly
Support system optimisation by identifying training gaps and feeding back into system improvements
This post is fixed term for 36 months due to meet the needs of the service
Main duties of the job
What we’re looking for:
You’ll be someone who enjoys working with people and supporting them to learn. You don’t need to be a formal teacher, but you should be confident explaining things clearly and adapting your approach depending on who you’re working with.
We’re particularly interested in people who can:
Deliver engaging, practical training that works for a wide range of staff, from new starters to experienced clinicians
Build strong working relationships and create a supportive learning environment
Break down complex systems into simple, easy-to-understand steps
Take a structured and organised approach to planning and delivering training
Balance multiple priorities across training delivery, support, and project work
Experience in training, coaching, or education is important for this role. That could be formal teaching, workplace training, or hands-on system support where you’ve helped others learn.
You’ll also need:
Strong communication and interpersonal skills
Good organisational skills and ability to manage your own workload
Confidence using Microsoft Office and digital tools
Flexibility to support training across different sites, including occasional evenings or weekends
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Whether your background is in healthcare, training, or ICT, this role gives you a chance to make a direct impact on patient care by improving how systems are used day to day.
Why join us?
You’ll be part of a team that focuses on developing digital skills across the organisation, not just supporting systems. The work you do will directly help staff feel more confident, reduce errors, and ultimately improve patient care.
We’ll support your development with opportunities to build your training skills, get involved in new digital programmes, and contribute to how digital ICT learning is delivered across BCUHB.
The ability to speak Welsh is desirable for this post. Welsh and/or English speakers are equally welcome to apply.
