Quality Engineer
Key Areas of Responsibility, Duties and Deliverables Expected:
Responsibilities:
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Act as the primary customer contact and Voice of the Customer.
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Lead and support customer escalation activities.
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Coordinate the method, timing, and evaluation of 8D and CCAR activities.
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Produce weekly and monthly KPI reports, including PPM, incident rates, 8D status, and customer scorecards.
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Drive corrective actions through to robust closure.
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Provide support and guidance to Quality Technicians.
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Support containment management activities and wider business objectives.
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Assist in identifying training needs within the quality team.
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Manage Cost of Poor Quality (COPQ) initiatives.
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Promote and share quality best practices across the business.
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Deputise for the Senior Quality Engineer when required.
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Ensure quality systems and processes remain robust and focused on preventing non-conforming product manufacture.
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Support compliance with company policies, procedures, and Health & Safety requirements.
General Responsibilities & Duties
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Adhere to company quality awareness.
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Meeting Health and Safety standards, supporting others to do the same.
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Assist other areas of the business when required to carry out the same or similar tasks.
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Any other reasonable duties required.
Personal Attributes:
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Strong analytical and problem-solving skills.
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Excellent communication and customer-facing abilities.
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High attention to detail.
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Proactive approach to quality improvement.
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Ability to work independently and collaboratively within a team.
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Customer-focused mindset.
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Strong organisational skills.
Required Education, Skills, Training and Experience:
Skills
Essential:
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Strong knowledge of core quality tools including SPC, MSA, PFMEA, PPAP and Control Plans.
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Experience of 8D problem-solving methodologies and QRQC.
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Excellent communication and customer-facing skills.
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Strong analytical and problem-solving capability.
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Good understanding of Health & Safety requirements within a manufacturing environment.
Desirable:
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Metrology experience and use of measurement equipment.
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Paint process experience.
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IATF 16949 Audit Training.
Experience
Essential:
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Previous experience within an automotive manufacturing or supplier environment.
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Experience within plastics injection moulding processes.
Desirable:
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Three or more years' experience within moulding processes.
Qualifications
Essential: -
Apprenticeship trained, ONC, HNC, or equivalent qualification.
Desirable:
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Degree in Mechanical Engineering or equivalent.
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Diploma or Degree in Quality Management.
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Green Belt or Black Belt Six Sigma qualification.
Core Values
We pride ourselves on our attitude & culture. It is essential that our Core Values are met irrespective of the job role.
TRUST
Belief and confidence in the reliability of what we do and how we behave.
OPENNESS
Acting with sincerity and transparency.
ACCOUNTABILITY
Taking ownership of our actions and behaviours and delivering our objectives.
RESPECT
Positive behaviours and actions towards others for their abilities, qualities and achievements.
ENTREPRENEURIAL SPIRIT
Applying an enterprising mindset to create new opportunities for change, growth for personal and/or business success.
AGILITY
Operating with a rapid and continuous approach to grow our business and our competitive advantage.
Health & Safety Responsibilities
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Set a good example of safe behaviour, particularly to new entrants and young persons.
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Work in a safe manner and observe site Health and Safety rules and procedures.
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Do not misuse or interfere with anything provided to ensure the Health and Safety of themselves and others.
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Correctly use the protective clothing and equipment provided.
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Report any safety concerns promptly to their Supervisor and take action to prevent injury if it is safe to do so.
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Report all injuries that occur at work and obtain the necessary first aid treatment.
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Help in the investigation of accidents to prevent recurrence.
Additional Information
This job description reflects the general nature and level of work assigned to the role. It does not restrict management's right to reassign duties, responsibilities or location at any time based on business needs if the work is similar, related or a logical reassignment for the position. The company will, where possible, take into account your personal circumstances.
If you feel you're the right fit for this position, please click ‘Apply’ to join our team!
Please note: We operate an exclusive recruitment partnership with Owen Daniels and therefore kindly request no agency contact.
For any recruitment-related enquiries, please contact Owen Daniels directly.
