Overview
We are seeking a dynamic and enthusiastic Duty Manager to lead and oversee daily operations within our hospitality environment. This pivotal role involves ensuring exceptional guest experiences, supervising staff, and maintaining high standards of service and safety. As a Duty Manager, you will be the go-to leader on shift, inspiring your team to deliver memorable moments for every guest while managing operational challenges with confidence and professionalism. If you thrive in a fast-paced setting and possess strong leadership skills, this is your chance to make a meaningful impact in a vibrant hospitality setting.
Duties
- Lead daily operational activities, ensuring smooth service delivery and guest satisfaction throughout your shift
- Supervise and motivate team members, providing guidance, training, and support to uphold service excellence
- Handle guest inquiries, complaints, and special requests promptly and professionally to foster positive experiences
- Oversee health, safety, and security protocols to ensure a safe environment for guests and staff alike
- Coordinate with departments such as human resources and housekeeping to optimize operational efficiency
- Monitor financial transactions, cash handling, and inventory levels to maintain accuracy and accountability
- Conduct regular inspections of the premises to uphold cleanliness, safety standards, and overall presentation
Requirements
- Proven supervising or leadership experience within the hospitality or hotel industry
- Strong knowledge of guest services principles and hospitality operations
- Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests and team members
- Previous experience in human resources functions such as staff scheduling or training is advantageous
- Excellent communication skills combined with a positive attitude and proactive approach
- Ability to manage multiple priorities efficiently while maintaining attention to detail
- Flexibility to work various shifts including evenings, weekends, and holidays as required
Join us in creating exceptional experiences by leading with energy, professionalism, and a passion for hospitality. We value diversity and are committed to fostering an inclusive environment where all team members can thrive. This paid position offers an exciting opportunity for growth within a vibrant organization dedicated to excellence in guest service.
Pay: £26,000.00-£30,000.00 per year
Benefits:
Work Location: In person
